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Data Collection
Chat Structuring
NLP Tuning
Dialogue Design
Multilingual Setup
Integrations
Testing & QA
Team & Routing Setup
Agent Training
Automation Deployment
Corpora Collection
Model Adaptations
Categories Setup
Respondents Setup
Agent Training
Suggestion Review
Dialogue Update

Convert

Create chatbots from historical data

Don't waste months labelling chat history. Proto's Convert creates chatbot dialogue and customized NLP models from unstructured chat history in minutes.

How does it work?
The first step in AICX is a proprietary process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.
Albert Zhuang
CTO
Advanced features

Rapid labeler

Proto's labeler collects a small sample of structured data.

Structuring algorithm

Proto's deep-learning algorithm automatically structures all remaining chat history.

NLP engineers

Proto's engineers fine tune NLP models for each language.

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Build

Deploy chatbots with higher intelligence

Rise above the market standard. Humanize chatbot dialogue with advanced logic and integrations with external databases.

how is it intelligent?
The second step in AICX is humanizing chatbot dialogue with advanced logic and integrations that deliver a conversational experience beyond the market standard.
Maheen Kamani
UX/UI Designer
Advanced features

Branch logic

Design limitless conversation paths and nested dialogue.

API integrations

Extend chatbot automation with JSON and REST API integrations for external databases.

Dynamic variables

Propagate unique phrases across Proto's AICX products.
More Features
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Message, Survey, Media, Carousel, Agent Takeover, Switch Language, Send Email, Tags, Jump, Parse, Trigger

Engage customers on their preferred channels

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Build

January 2020

Adding JSON API blocks to dialogue

Sammy Wen

Chat

Relieve agents from repetitive support

Don't let staff turnover hurt customer experience. Repurpose agents for second-tier and premium support without legacy software.

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The third step in AICX is relieving support staff with chatbots across unlimited teams and languages.
Celestine Na
Conversational Designer
Advanced features

Skills-based routing

Assign chats to specialized teams or agents based upon dialogue context.

Agent aliases

Multiply agents with unlimited profiles across all channels.

Live analytics

Enable agent performance tracking in real-time for contact center optimization.
More Features
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Unlimited Teams, Unlimited Agents, Canned Messages, Customer Profiles, Customer Notes, Customer History, Translation

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Translate

Help agents surpass language barriers

Don't let new languages hurt the bottom-line. Help agents overcome language barriers and engage natively across second-tier support.

what’s special about it?
The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.
Lloyd Richman
Director of Gaming
Advanced features

Custom corpora

Import massive parallel corpora and customize individual pairs to suit your business vocabulary.

Special terms

Establish unique terminology that remains the same across translation models.

Model adaptation

Test, correct and retrain translation models to ensure compatibility with your business.
Languages included
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Bulgarian, Czech, Danish, German, Greek, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish

Track

Gather and categorize cases with chatbots

Collect and categorize customer cases without wasteful manual classification.

How Does this work?
The fifth step in AICX is collecting and classifying cases automatically with chatbots to reduce the manual categorization effort.
Saviah Kao
Fullstack Developer
Advanced features

Auto categorization

Collect and match customer cases with unlimited nested categories with no manual effort.

External respondents

Automatically send cases to third parties for resolution, even if they are outside your business.

Trend analysis

Observe patterns in customer cases to inform better business decision making.
More Features
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Unlimited Cases, Unlimited Groups, Custom Fields, Nested Categories, Customer History, Notifications

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Train

Teach chatbots with incoming data

Don't let static chatbots hurt customer experience. Update dialogue and NLP models without manual chat history review.

How Does it work?
The final step in AICX is improving chatbot dialogue and NLP model accuracy with dialogue suggestions that save weeks of quality assurance.
Glenny Pagaduan
QA Specialist

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The first reconstructed stage of a natural language.
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