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Convert

Create chatbots from historical data

Don't waste months labelling chat history. Proto's Convert creates chatbot dialogue and customized NLP models from unstructured chat history in minutes.

How does it work?
The first step in AICX is a proprietary process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.
Albert Zhuang
CTO
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Build

Deploy chatbots with higher intelligence

Rise above the market standard. Humanize chatbot dialogue with advanced logic and integrations with external databases.

how is it intelligent?
The second step in AICX is humanizing chatbot dialogue with advanced logic and integrations that deliver a conversational experience beyond the market standard.
Maheen Kamani
UX/UI Designer
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Engage customers on their preferred channels

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Chat

Relieve agents from repetitive support

Don't let staff turnover hurt customer experience. Repurpose agents for second-tier and premium support without legacy software.

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The third step in AICX is relieving support staff with chatbots across unlimited teams and languages.
Celestine Na
Conversational Designer
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Translate

Help agents surpass language barriers

Don't let new languages hurt the bottom-line. Help agents overcome language barriers and engage natively across second-tier support.

what’s special about it?
The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.
Weiying Kok
NLP Engineer
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Advanced features
Languages included
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Bulgarian, Czech, Danish, German, Greek, Spanish, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Lithuanian, Latvian, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Swedish
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Track

Gather and categorize cases with chatbots

Collect and categorize customer cases without wasteful manual classification.

How Does this work?
The fifth step in AICX is collecting and classifying cases automatically with chatbots to reduce the manual categorization effort.
Saviah Kao
Fullstack Developer
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Train

Teach chatbots with incoming data

Don't let static chatbots hurt customer experience. Update dialogue and NLP models without manual chat history review.

How Does it work?
The final step in AICX is improving chatbot dialogue and NLP model accuracy with dialogue suggestions that save weeks of quality assurance.
Glenny Pagaduan
QA Specialist
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Discover the power of AICX for your contact center