Healthcare service in Global South? Deploy free COVID-19 awareness chatbot in your language
Read more

We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies.

I agree
convert icon

Convert

Create chatbots from historical data

Don't waste months labelling chat history. Proto's Convert creates chatbot dialogue and customized NLP models from unstructured chat history in minutes.

The first step in AICX is a proprietary process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.
Albert Zhuang
CTO
Canada Flag
No items found.

Advanced features

Convert Dashboard Image
Proto's labeler collects a small sample of structured data.
Proto's deep-learning algorithm automatically structures all remaining chat history.
Proto's engineers fine tune NLP models for each language.
Next
Product
Build Icon Image

Build

Deploy chatbots with higher intelligence

Rise above the market standard. Humanize chatbot dialogue with advanced logic and integrations with external databases.

The second step in AICX is humanizing chatbot dialogue with advanced logic and integrations that deliver a conversational experience beyond the market standard.
Maheen Kamani
UX/UI Designer
Canada Flag

Advanced features

Banking Bot Dashboard Proto
Design limitless conversation paths and nested dialogue.
Extend chatbot automation with JSON and REST API integrations for external databases.
Propagate unique phrases across Proto's AICX products.
Next
Product

Engage customers on their preferred channels

Social Media Icon Images
Dashboard Image Proto.CX
Chat Icon

Chat

Relieve agents from repetitive support

Don't let staff turnover hurt customer experience. Repurpose agents for second-tier and premium support without legacy software.

The third step in AICX is relieving support staff with chatbots across unlimited teams and languages.
Celestine Na
Conversational Designer
Malaysia Flag
No items found.

Advanced features

Proto CX Chatbot Dashboard
Assign chats to specialized teams or agents based upon dialogue context.
Multiply agents with unlimited profiles across all channels.
Enable agent performance tracking in real-time for contact center optimization.
Next
Product
Translate Icon Image

Translate

Help agents surpass language barriers

Don't let new languages hurt the bottom-line. Help agents overcome language barriers and engage natively across second-tier support.

The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.
Weiying Kok
NLP Engineer
Malaysia Country Flag

Advanced features

ChatBot Dashboard Proto CX
Import massive parallel corpora and customize individual pairs to suit your business vocabulary.
Establish unique terminology that remains the same across translation models.
Test, correct and retrain translation models to ensure compatibility with your business.
Next
Product
Track Icon Image

Track

Gather and categorize cases with chatbots

Collect and categorize customer cases without wasteful manual classification.

The fifth step in AICX is collecting and classifying cases automatically with chatbots to reduce the manual categorization effort.
Saviah Kao
Fullstack Developer
Country Flag

Advanced features

Proto CX Track Dashboard Image
Collect and match customer cases with unlimited nested categories with no manual effort.
Automatically send cases to third parties for resolution, even if they are outside your business.
Observe patterns in customer cases to inform better business decision making.
Next
Product
Train Icon

Train

Teach chatbots with incoming data

Don't let static chatbots hurt customer experience. Update dialogue and NLP models without manual chat history review.

The final step in AICX is improving chatbot dialogue and NLP model accuracy with dialogue suggestions that save weeks of quality assurance.
Glenny Pagaduan
QA Specialist
Country Flag
No items found.

Advanced features

Financial Bot Dashboard Proto.cx
Review and approve dialogue updates that reduce false intent classification.
Proto's deep-learning algorithm retrains NLP models with approved dialogue.
Outsource dialogue updating while limiting access across Proto's AICX products.

Discover the power of AICX for your contact center