AICX | Proto

Transform your contact center

Proto's AICX suite is a single solution for chatbots, livechat, helpdesk, translation and natural language processing.

7 DAY TRIAL savings

Central Bank of the Philippines

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Central Bank of the Philippines

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Central Bank of the Philippines

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Convert

Create chatbots from historical data

Skip months of manual chat history labelling. Proto's Convert creates multilingual chatbot dialogue and NLP models from unstructured chat history in minutes.

The first step in AICX is a simple process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.

Albert Zhuang

CTO

Advanced features

Proto's labeler collects a small sample of structured data.

Proto's deep-learning algorithm automatically structures all remaining chat history.

Proto's engineers fine tune NLP models for each language.

Build

Deploy chatbots with intelligence

Soar above the market standard with your multilingual chatbot. Proto's Build humanizes dialogue with advanced logic and integrations.

Build can humanize chatbot dialogue for complex functions such as KYC, payment verification, complaint gathering, and retention.

Maheen Kamani

UX/UI Designer

Advanced features

Design limitless conversation paths and nested dialogue.

Extend chatbot automation with JSON and REST API integrations for external databases.

Propagate unique phrases across Proto's AICX products.

Engage consumers on their channels

Webchat

WeChat

Messenger

LINE

Instagram

Zalo

SMS

Skype

MS Teams

Salesforce

Android SDK

iOS SDK

Viber

Chat

Relieve agents from repetition

Never allow agent turnover and response delays to hurt consumer experience. Proto's Chat repurposes agents for second-tier and premium support.

Chat relieves customer support agents by only transferring the most qualified chats, which are routed by team, language, and more.

Katherine Zhang

Product Manager

Advanced features

Assign chats to specialized teams or agents based upon dialogue context.

Multiply agents with unlimited profiles across all channels.

Enable agent performance tracking in real-time for contact center optimization.

Translate

Overcome agent language barriers

Never allow contact center shifts to run without native languages. Proto's Translate helps agents communicate with every customer during second-tier support.

The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.

Weiying Kok

NLP Engineer

Advanced features

Import massive parallel corpora and customize individual pairs to suit your business vocabulary.

Establish unique terminology that remains the same across translation models.

Test, correct and retrain translation models to ensure compatibility with your business.

Track

Improve consumer case management

Avoid manual and inaccurate case categorization. Proto's Track collects and classifies consumer cases across industry ecosystems with vast product and services categories.