Proto | AICX

The future of contact centers

AI Customer Experience (AICX) is a single solution for each step of multilingual contact automation.

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Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Petronas

Abuja Ministry of Health

T9 Labs

African Institute for Mathematical Sciences

RegTech for Regulators Accelerator

Bankable Frontier Associates

Convert

Create chatbots from historical data

Don't waste months labelling chat history. Proto's Convert creates chatbot dialogue and customized NLP models from unstructured chat history in minutes.

The first step in AICX is a proprietary process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.

Albert Zhuang

CTO

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Advanced features

Proto's labeler collects a small sample of structured data.

Proto's deep-learning algorithm automatically structures all remaining chat history.

Proto's engineers fine tune NLP models for each language.

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Build

Deploy chatbots with higher intelligence

Rise above the market standard. Humanize chatbot dialogue with advanced logic and integrations with external databases.

The second step in AICX is humanizing chatbot dialogue with advanced logic and integrations that deliver a conversational experience beyond the market standard.

Maheen Kamani

UX/UI Designer

Advanced features

Design limitless conversation paths and nested dialogue.

Extend chatbot automation with JSON and REST API integrations for external databases.

Propagate unique phrases across Proto's AICX products.

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Engage customers on their preferred channels

Webchat

WeChat

Messenger

LINE

Instagram

SMS

Skype

MS Teams

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Build

June 2020

Deleting a bot

Yemidale Ajayi

Build

June 2020

Adding languages to a bot

Yemidale Ajayi

Build

June 2020

Searching for a bot

Yemidale Ajayi

Chat

Relieve agents from repetitive support

Don't let staff turnover hurt customer experience. Repurpose agents for second-tier and premium support without legacy software.

The third step in AICX is relieving support staff with chatbots across unlimited teams and languages.

Diana Ciubucana

AICX Manager

Advanced features

Assign chats to specialized teams or agents based upon dialogue context.

Multiply agents with unlimited profiles across all channels.

Enable agent performance tracking in real-time for contact center optimization.

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Translate

Help agents surpass language barriers

Don't let new languages hurt the bottom-line. Help agents overcome language barriers and engage natively across second-tier support.

The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.

Weiying Kok

NLP Engineer

Advanced features

Import massive parallel corpora and customize individual pairs to suit your business vocabulary.

Establish unique terminology that remains the same across translation models.

Test, correct and retrain translation models to ensure compatibility with your business.

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Track

Gather and categorize cases with chatbots

Collect and categorize customer cases without wasteful manual classification.

The fifth step in AICX is collecting and classifying cases automatically with chatbots to reduce the manual categorization effort.

Yemidale Ajayi

AICX Manager

Advanced features

Collect and match customer cases with unlimited nested categories with no manual effort.

Automatically send cases to third parties for resolution, even if they are outside your business.

Observe patterns in customer cases to inform better business decision making.

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Train

Teach chatbots with incoming data

Don't let static chatbots hurt customer experience. Update dialogue and NLP models without manual chat history review.

The final step in AICX is improving chatbot dialogue and NLP model accuracy with dialogue suggestions that save weeks of quality assurance.

Glenny Pagaduan

QA Specialist

Advanced features

Review and approve dialogue updates that reduce false intent classification.

Proto's deep-learning algorithm retrains NLP models with approved dialogue.

Outsource dialogue updating while limiting access across Proto's AICX products.

Discover the power of AICX for your contact center

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Partner up

The future of contact centers

Create chatbots from historical data

Read the latest about convert

Advanced features

Rapid labeler

Structuring algorithm

NLP engineers

Deploy chatbots with higher intelligence

Advanced features

Branch logic

API integrations

Dynamic variables

Engage customers on their preferred channels

Read the latest about build

Build

Deleting a bot

Build

Adding languages to a bot

Build

Searching for a bot

Relieve agents from repetitive support

Advanced features

Skills-based routing

Agent aliases

DYNAMIC analytics

Help agents surpass language barriers

Advanced features

Custom corpora

Special terms

Model adaptation

Gather and categorize cases with chatbots

Advanced features

Auto categorization

External respondents

Trend analytics

Teach chatbots with incoming data

Advanced features

Dialogue suggestions

Training algorithm

User permissions

Discover the power of AICX for your contact center