Healthcare service in Global South? Deploy free COVID-19 awareness chatbot in your language
Read more
New
Instead of Special Announcement, can you add option for this sub-header bar

We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies.

AGREEPRIVACY POLICY

Transform your contact center

Proto's AICX suite is a single solution for chatbots, livechat, helpdesk, translation and natural language processing.

convert icon

Convert

Create chatbots from historical data

Skip months of manual chat history labelling. Proto's Convert creates multilingual chatbot dialogue and NLP models from unstructured chat history in minutes.

The first step in AICX is a simple process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.
Albert Zhuang
CTO
Canada Flag

Advanced features

Proto's labeler collects a small sample of structured data.
Proto's deep-learning algorithm automatically structures all remaining chat history.
Proto's engineers fine tune NLP models for each language.
Build Icon Image

Build

Deploy chatbots with intelligence

Soar above the market standard with your multilingual chatbot. Proto's Build humanizes dialogue with advanced logic and integrations.

The second step in AICX is humanizing chatbot dialogue for complex functions such as KYC, payment verification, complaint collection and upselling.
Maheen Kamani
UX/UI Designer
Canada Flag

Advanced features

Design limitless conversation paths and nested dialogue.
Extend chatbot automation with JSON and REST API integrations for external databases.
Propagate unique phrases across Proto's AICX products.
Proto
Wechat
Messenger
Line
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
Micro Team
Salesforce
Android
iOS
Viber
Proto
Wechat
Messenger
Line
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
Micro Team
Salesforce
Android
iOS
Viber
Proto
Wechat
Messenger
Line
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
Micro Team
Salesforce
Android
iOS
Viber
Proto
Wechat
Messenger
Line
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
Micro Team
Salesforce
Android
iOS
Viber
DELIVERED WITH

Engage consumers on their channels

Dashboard Image Proto.CX
Chat Icon

Chat

Relieve agents from repetition

Never allow agent turnover and response delays to hurt consumer experience. Proto's Chat repurposes agents for second-tier and premium support.

The third step in AICX is relieving customer support staff with chatbots across unlimited teams and languages.
Katherine Zhang
UI/UX Designer
Malaysia Flag

Advanced features

Assign chats to specialized teams or agents based upon dialogue context.
Multiply agents with unlimited profiles across all channels.
Enable agent performance tracking in real-time for contact center optimization.
Translate Icon Image

Translate

Overcome agent language barriers

Never allow contact center shifts to run without native languages. Proto's Translate helps agents communicate with every customer during second-tier support.

The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.
Weiying Kok
NLP Engineer
Malaysia Country Flag

Advanced features

Import massive parallel corpora and customize individual pairs to suit your business vocabulary.
Establish unique terminology that remains the same across translation models.
Test, correct and retrain translation models to ensure compatibility with your business.
Track Icon Image

Track

Improve consumer case management

Avoid manual and inaccurate case categorization. Proto's Track collects and classifies consumer cases across industry ecosystems with vast product and services categories.

The fifth step in AICX is collecting and classifying cases automatically with chatbots to reduce the manual processing effort.
Yemidale Ajayi
AICX Manager
Country Flag

Advanced features

Collect and match customer cases with unlimited nested categories with no manual effort.
Automatically send cases to third parties for resolution, even if they are outside your business.
Observe patterns in customer cases to inform better business decision making.
Train Icon

Train

Teach chatbots from ongoing data

Never accept chatbots that ignore their mistakes. Proto's Train allows agents to review and approve curated dialogue improvement suggestions.

The final step in AICX is improving chatbot dialogue and NLP model accuracy with dialogue suggestions that save weeks of quality assurance.
Glenny Pagaduan
QA Specialist
Country Flag

Advanced features

Review and approve dialogue updates that reduce false intent classification.
Proto's deep-learning algorithm retrains NLP models with approved dialogue.
Outsource dialogue updating while limiting access across Proto's AICX products.
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

Deploy AICX in 14 days & start saving