Why is AICX about inclusion in 2021?
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Transform your contact center

Proto's AICX suite is a single solution for chatbots, livechat, helpdesk, translation and natural language processing.

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Create chatbots from historical data

Skip months of manual chat history labelling. Proto's Convert creates multilingual chatbot dialogue and NLP models from unstructured chat history in minutes.

The first step in AICX is a simple process for converting chat history into a chatbot dialogue structure and custom NLP model that saves months of manual labeling.
Albert Zhuang
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Advanced features

Proto's labeler collects a small sample of structured data.
Proto's deep-learning algorithm automatically structures all remaining chat history.
Proto's engineers fine tune NLP models for each language.
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Deploy chatbots with intelligence

Soar above the market standard with your multilingual chatbot. Proto's Build humanizes dialogue with advanced logic and integrations.

Build can humanize chatbot dialogue for complex functions such as KYC, payment verification, complaint gathering, and retention.
Maheen Kamani
UX/UI Designer
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Advanced features

Design limitless conversation paths and nested dialogue.
Extend chatbot automation with JSON and REST API integrations for external databases.
Propagate unique phrases across Proto's AICX products.

Engage consumers on their channels

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Relieve agents from repetition

Never allow agent turnover and response delays to hurt consumer experience. Proto's Chat repurposes agents for second-tier and premium support.

Chat relieves customer support agents by only transferring the most qualified chats, which are routed by team, language, and more.
Katherine Zhang
Product Manager
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Advanced features

Assign chats to specialized teams or agents based upon dialogue context.
Multiply agents with unlimited profiles across all channels.
Enable agent performance tracking in real-time for contact center optimization.
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Overcome agent language barriers

Never allow contact center shifts to run without native languages. Proto's Translate helps agents communicate with every customer during second-tier support.

The fourth step in AICX is to enable agents to engage across languages with adaptive machine translations for second-tier support.
Weiying Kok
NLP Engineer
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Advanced features

Import massive parallel corpora and customize individual pairs to suit your business vocabulary.
Establish unique terminology that remains the same across translation models.
Test, correct and retrain translation models to ensure compatibility with your business.
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Improve consumer case management

Avoid manual and inaccurate case categorization. Proto's Track collects and classifies consumer cases across industry ecosystems with vast product and services categories.

Track collects and classifies cases automatically with chatbots reducing the manual processing effort.
Yemidale Ajayi
AICX Manager
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Advanced features

Collect and match customer cases with unlimited nested categories with no manual effort.
Automatically send cases to third parties for resolution, even if they are outside your business.
Observe patterns in customer cases to inform better business decision making.
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Teach chatbots from ongoing data

Never accept chatbots that ignore their mistakes. Proto's Train allows agents to review and approve curated dialogue improvement suggestions.

Train boosts the accuracy of chatbot dialogue and NLP with dialogue suggestions that save weeks of manual quality assurance.
Glenny Pagaduan
QA Specialist
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Advanced features

Review and approve dialogue updates that reduce false intent classification.
Proto's deep-learning algorithm retrains NLP models with approved dialogue.
Outsource dialogue updating while limiting access across Proto's AICX products.
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.