AICX for Educational Services

Proto CX automation for multilingual student experience

Educational institutions deploy Proto’s AI Customer Experience (AICX) solution to decrease admin costs and improve information access for parents, teachers and students.

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Education sector benefits

Assist students in local languages

Answer FAQs about course content, student records, and more in local languages.

Lower admin costs

Reduce reliance on live admin teams for repetitive tasks such as appointment scheduling.

Data-driven course planning

Collect data on the most popular chat topics to gauge interest in future course content.

Online Learning

Online Learning

Digital classrooms deploy Proto’s AI Customer Experience (AICX) solution to boost student engagement and inclusion via multilingual chat.

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Universities deploy Proto’s AI Customer Experience (AICX) solution to reduce administrative costs and improve the student experience.

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Enrolment Services

Enrolment Services

Enrolment services deploy Proto’s AI Customer Experience (AICX) solution to make enrolment more convenient and accessible across local languages.

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24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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CX automation is key for Asia’s rural banks

As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.


Improving the player experience: AI-enabled proactive chat for gaming

How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.


How pharma companies can use AI to adapt to new markets

Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.


AI vs. human customer service agents: will humans be automated out of work?

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How conversational AI powers e-government: Proto in the Philippines

Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.


Bard, ChatGPT race: whose data drives today’s AI?

Recent announcements from OpenAI and Google have put chatbots in the media spotlight – but whose data drives today’s AI and what does that mean for inclusivity?

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