AICX for Energy & Utility Services

Proto CX automation for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

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Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Service Stations

Service Stations

Service stations deploy Proto’s AI Customer Experience (AICX) solution to proactively engage customers and provide easy access to stations, prices, and loyalty programs without increasing operational costs.

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Renewable energy providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

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Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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