AI Chatbot for Energy & Utility Services

Proto chatbot for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

ROI calculator

Automating energy consumer protection

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Solutions

5 min

ASEAN Post on Proto's AI Customer Experience

Solutions

3 min

Proto releases AICX v2 product suite