AICX Chatbot for Energy & Utility Services
Automate energy consumer support
Energy operators and regulators embrace Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.
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Energy operators and regulators embrace Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.
Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.
Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.
Detect infrastructure malfunctions with IoT sensors and troubleshoot via messaging apps.
Empower energy distribution dealers with instant support across channels and languages.
Focus automation investment simultaneously on consumer and business with predictable costs.
AICX
Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.
Decrease CPA by automating the acquisition and conversion process.
Convert customer support into an automated sales tool to retain churning customers.
Reduce reliance on acquisition with automated re-engagement of lost customers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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Your customers in emerging markets are more vulnerable to climate change. Proto donates 5% of license fees to carbon capture by Swiss-based Climeworks.
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