AI Chatbot for Energy & Utility Services

Proto chatbot for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

ROI calculator

Automating energy consumer protection

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers
Utilities

Utilities

Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

Learn more
Energy Commissions

Energy Commissions

Energy regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

Learn more
Service Stations

Service Stations

Service stations deploy Proto’s AI Customer Experience (AICX) solution to improve customer experience and infrastructure maintenance.

Learn more
Renewables

Renewables

Renewable energy providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

Learn more

Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto about your customer experience automation

Book demo

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

Thanks for signing up! We'll be in touch.

Error. Did you enter your info correctly?

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
book demo
Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

See Demo

Discover your AICX return on investment

Calculate ROI