AI Chatbot for Energy & Utility Services

Proto chatbot for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

ROI calculator

Automating energy consumer protection

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers
Utilities

Utilities

Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Energy Commissions

Energy Commissions

Energy regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Service Stations

Service Stations

Service stations deploy Proto’s AI Customer Experience (AICX) solution to improve customer experience and infrastructure maintenance.

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Renewables

Renewables

Renewable energy providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Partners

3 min

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants