AI Chatbot for Energy & Utility Services

Proto chatbot for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

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Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender

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Service Stations

Service Stations

Service stations deploy Proto’s AI Customer Experience (AICX) solution to proactively engage customers and provide easy access to stations, prices, and loyalty programs without increasing operational costs.

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Renewable energy providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

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Automating energy consumer protection

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provides direct intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.


How are crypto & FX businesses using Proto chatbots to improve customer trust

How cryptocurrency and foreign exchanges use Proto chatbots to automate trading and build trust with customers.


How Proto chatbots help the Philippine government deliver No Wrong Door service to citizens

Proto’s AI Citizen Experience (AICX) solutions enable government agencies in the Philippines to comply with the ‘No Wrong Door’ policy by using chatbots for local languages.


The SupTech Providers Panel featuring Proto CEO Curtis Matlock

Watch Proto CEO Curtis Matlock discuss the challenges and opportunities financial regulators face when adopting supervisory technology, hosted by Cambridge University's SupTech Lab.


JLMB Tech Ventures and Proto partner to scale chatbot solutions across the Philippines

JLMB Tech Ventures and Proto partner to scale Proto’s AI customer experience chatbots across public and private organizations in the Philippines.

Case Study

Financial consumer protection automation in Ghana

The automated consumer protection system at the National Bank of Ghana is deployed across 805 financial institutions and handled more than 28,950 messages even before the official launch.

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