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AICX Chatbot for Energy & Utility Services

Automate energy consumer support

Energy operators and regulators embrace Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

Energy B2C and B2C support with automation

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

Energy consumer protection with automation

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

Preventative Maintenance

Detect infrastructure malfunctions with IoT sensors and troubleshoot via messaging apps.

Maximize Distribution

Empower energy distribution dealers with instant support across channels and languages.

B2B & B2C Automation



Focus automation investment simultaneously on consumer and business with predictable costs.

Operator
Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.
Yong Sook Wah
Manager of TipTop Project Group,
Petronas Dagangan Bhd
Regulator
Proto is expanding its AICX solution for the energy sector to regulators responsible for utilities and consumer protection across operators serving historically-underserved communities.
Curtis Matlock
CEO, Proto

Ecosystem benefits

Proto's AICX solution offers more than cost savings for the energy sector.

Acquire New Customers

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Customers


Convert customer support into an automated sales tool to retain churning customers.

Reactivate Lost Customers


Reduce reliance on acquisition with automated re-engagement of lost customers.

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ecosystem benefits

Acquire New Customers

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate Lost Customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Solutions

5 min

ASEAN Post on Proto's AI Customer Experience

Solutions

3 min

Proto releases AICX v2 product suite