AI Chatbot for Energy & Utility Services

Proto chatbot for energy customer experience

Energy operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

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Utilities

Utilities

Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender

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Energy Commissions

Energy Commissions

Energy regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to consumer protection across language, geography, and gender.

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Service Stations

Service Stations

Service stations deploy Proto’s AI Customer Experience (AICX) solution to proactively engage customers and provide easy access to stations, prices, and loyalty programs without increasing operational costs.

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Renewables

Renewables

Renewable energy providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Proto Energy Operators Solution Map

Automating consumer and business support

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

ROI calculator
Proto Energy Regulators Solution Map

Automating energy consumer protection

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Energy sector benefits

Acquire new customers

Decrease CPA by automating the acquisition and conversion process.

Retain declining customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate lost customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

Article
Solutions
Health

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Guide

The Chatbot Guide for Multilingual Businesses

The definitive guide for your company to automate multilingual customer experience with AI-enabled chatbots for local languages.

Case Study
Solutions
Health

AI-enabled patient experience improvement in the Philippines

Learn how The Medical City Clinic is improving their patient experience and automating 8400+ chats a month.

Case Study
Solutions
Financial

Chat banking automation for digital payments in the Philippines

Learn how GoodPay is using Proto to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Reseller guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Proto AICX platform in 2 minutes

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