AI Chatbot for Online Gaming

Proto chatbot for gaming player experience

Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.

Automating multilingual player experience

Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also automates repetitive player support queries and proactive retention across local languages.

ROI calculator

Automating player protection

Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability for players with problematic behaviour and operators with limited track-records.

Protect Players
Online Casinos

Online Casinos

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Gaming Commissions

Gaming Commissions

Online gaming regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.

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Sportsbooks

Sportsbooks

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Lotteries

Lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Gaming sector benefits

Create a safer experience

Adopt the same player protection software as national regulators to ensure a safer gaming environment.

Improve player loyalty

Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.

Limit youth betting

Setup a chat-based authentication system to investigate and lockout suspected youth gamers.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

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