Gaming operators deploy Proto's AI Customer Experience (AICX) solution to scale global multilingual support and ensure responsible gaming.
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Online casinos deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support and scale service for VIP players.
Sportsbooks deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support for betting, KYC processes, and more.
National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to scale support for customer ticket purchases, winning numbers, and FAQs at scale.
The Proto platform optimized multilingual player experience for Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment.
Adopt the same player protection software as national regulators to ensure a safer iGaming environment.
Convert customer support into a proactive sales tool for retaining players with indigenous iGaming operators.
Setup a chat-based authentication system to investigate and lockout suspected youth players.
Instead of relying exclusively on live agents, AI Customer Experience allows online casinos, sportsbooks, lotteries, and other gaming brands to automate player support 24/7. As a result, service agents are free to handle more complex issues.
With Proto, Gaming brands can operate support in multiple languages and across local channels like Africa’s Talking and Line, meeting players where they are to keep them informed and ensure responsible gaming.
AI Customer Experience in the Gaming industry can resolve queries and complete administrative tasks quickly using natural language processing. It can:
Proto's AICX platform can also monitor automation performance and player satisfaction with location-based data and other analytics.
CX automation allows Gaming brands to assist players at scale while mitigating administrative costs. With rapid support and timely notifications, CX platforms for gaming offer many advantages including:
The Proto platform can also be maintained without advanced technical knowledge — so new functionality can be added easily as Gaming brands grow and change.
Proto’s AICX platform offers support for underserved and rare languages. While most chatbots are only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.
With multilingual support, Proto is able to categorize and triage players based on language, streamlining administration for multilingual contact centres. Unlike other CX automation providers, Proto also offers local channels such as Africa’s Talking, Line, and Zalo.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.
Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
The AICX calculator is an estimate.
Your actual results may differ.
