AI Chatbot for Online Gaming

Proto chatbot for gaming player experience

Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.

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Online Casinos

Online Casinos

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Gaming Commissions

Gaming Commissions

Online gaming regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.

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Sportsbooks

Sportsbooks

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Lotteries

Lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Proto Gaming Operators Solution Map

Automating multilingual player experience

Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also automates repetitive player support queries and proactive retention across local languages.

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Proto Gaming Regulators Solution Map

Automating player protection

Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability for players with problematic behaviour and operators with limited track-records.

Protect Players

Gaming sector benefits

Create a safer experience

Adopt the same player protection software as national regulators to ensure a safer gaming environment.

Improve player loyalty

Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.

Limit youth betting

Setup a chat-based authentication system to investigate and lockout suspected youth gamers.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

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Solutions
Health

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Guide

The Chatbot Guide for Multilingual Businesses

The definitive guide for your company to automate multilingual customer experience with AI-enabled chatbots for local languages.

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Solutions
Health

AI-enabled patient experience improvement in the Philippines

Learn how The Medical City Clinic is improving their patient experience and automating 8400+ chats a month.

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Solutions
Financial

Chat banking automation for digital payments in the Philippines

Learn how GoodPay is using Proto to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.

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Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Reseller guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

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Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

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Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Proto AICX platform in 2 minutes

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