AI Chatbot for Online Gaming

Proto chatbot for gaming player experience

Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.

Automating multilingual player experience

Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also automates repetitive player support queries and proactive retention across local languages.

ROI calculator

Automating player protection

Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability for players with problematic behaviour and operators with limited track-records.

Protect Players
Online Casinos

Online Casinos

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Gaming Commissions

Gaming Commissions

Online gaming regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to player protection and detect problematic behaviour across language, geography, and gender.

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Sportsbooks

Sportsbooks

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Lotteries

Lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Gaming sector benefits

Create a safer experience

Adopt the same player protection software as national regulators to ensure a safer gaming environment.

Improve player loyalty

Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.

Limit youth betting

Setup a chat-based authentication system to investigate and lockout suspected youth gamers.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Partners

3 min

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants