Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.
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Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.
Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.
National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.
The Proto chatbot optimized the multilingual player experience in Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into Sportsbet.io player management system.
Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also automates repetitive player support queries and proactive retention across local languages.
Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability for players with problematic behaviour and operators with limited track-records.
Adopt the same player protection software as national regulators to ensure a safer gaming environment.
Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.
Setup a chat-based authentication system to investigate and lockout suspected youth gamers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
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