AI Chatbot for Online Gaming

Proto chatbot for gaming player experience

Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.

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Yolo Group
Online Casinos

Online Casinos

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

Learn more


National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Automated multilingual player experience for

The Proto chatbot optimized the multilingual player experience in with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into player management system.

"We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future."
Tim Heath
Yolo Group, Chairman

Automating multilingual player experience

Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also automates repetitive player support queries and proactive retention across local languages.

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Automating player protection

Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability for players with problematic behaviour and operators with limited track-records.

Protect Players

Gaming sector benefits

Create a safer experience

Adopt the same player protection software as national regulators to ensure a safer gaming environment.

Improve player loyalty

Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.

Limit youth betting

Setup a chat-based authentication system to investigate and lockout suspected youth gamers.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.


How are crypto & FX businesses using Proto chatbots to improve customer trust

How cryptocurrency and foreign exchanges use Proto chatbots to automate trading and build trust with customers.


How Proto chatbots help the Philippine government deliver No Wrong Door service to citizens

Proto’s AI Citizen Experience (AICX) solutions enable government agencies in the Philippines to comply with the ‘No Wrong Door’ policy by using chatbots for local languages.


The SupTech Providers Panel featuring Proto CEO Curtis Matlock

Watch Proto CEO Curtis Matlock discuss the challenges and opportunities financial regulators face when adopting supervisory technology, hosted by Cambridge University's SupTech Lab.


JLMB Tech Ventures and Proto partner to scale chatbot solutions across the Philippines

JLMB Tech Ventures and Proto partner to scale Proto’s AI customer experience chatbots across public and private organizations in the Philippines.

Case Study

Financial consumer protection automation in Ghana

The automated consumer protection system at the National Bank of Ghana is deployed across 805 financial institutions and handled more than 28,950 messages even before the official launch.

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