AI Chatbot for Telecom Services

Proto chatbot for telecom customer experience

Telecom operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve inclusion across language, geography, and gender.

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Phone

Phone

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and support across language, geography, and gender.

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Mobile Money

Mobile Money

Mobile money operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Broadband

Broadband

Broadband operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Automating telecom customer support for underserved consumers

Telecom operators use Proto's AICX solution to deliver automated customer service for mobile money, broadband, and phone. The solution also automates repetitive customer support queries across local languages and underserved populations.

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Automating telecom consumer protection across underserved communities

Telecom regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Telecom sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Patience

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Financial

5 customer support wins for African microfinance

How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with chatbots.

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Government

Bank of Zambia deploys financial consumer protection solution

Bank of Zambia and Proto signed a partnership to deploy Proto’s multilingual, AI-enabled consumer protection solution across 139 financial institutions.

Case Study
Financial

FNB Zambia improves consumer support with Proto’s AICX chatbot

FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment with Proto.

Case Study
Government

The DTI improves citizen experience with AI-enabled citizen support

DTI’s chatbot leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.

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Solutions

Proto named a top conversational AI company to watch in 2023

AI Time Journal named Proto a top conversational AI company to watch in 2023 for its unique capabilities in automating multilingual conversations.

Case Study
Health

AI-enabled customer support for clinic network in South Africa

Optique improved customer support experience by taking advantage of Proto’s multi-channel capabilities, handling customer queries across 4 different channels.

Proto AICX platform in 2 minutes

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