AI Chatbot for Telecom Services

Proto chatbot for telecom customer experience

Telecom operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve inclusion across language, geography, and gender.

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Telecom Regulator

Telecom Regulator

Telecom regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Phone

Phone

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Mobile Money

Mobile Money

Mobile money operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Broadband

Broadband

Broadband operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Proto Telecom Operators Solution Map

Automating telecom customer support for underserved consumers

Telecom operators use Proto's AICX solution to deliver automated customer service for mobile money, broadband, and phone. The solution also automates repetitive customer support queries across local languages and underserved populations.

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Proto Telecom Regulators Solution Map

Automating telecom consumer protection across underserved communities

Telecom regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Telecom sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

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Proto’s AI chat banking in local languages now available on Temenos Exchange

The collaboration brings conversational banking powered by Proto’s AI-enabled multilingual chatbots to Temenos financial customers worldwide.

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National Bank of Rwanda compliance guide

Learn how to maintain compliance with the National Bank of Rwanda.

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PhilCare deploys Proto’s AI chatbot to improve quality patient experience

PhilCare, a leading health maintenance organization in the Philippines, implemented Proto’s AI chatbot to automate multilingual patient support.

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Financial

Proto partners with Eclectics to provide conversational AI to Africa’s financial institutions

New partnership between Proto and Eclectics to provide conversational AI solutions to the African financial sector and digital banking organizations.

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Canadian AI firm Proto invests $1M in Rwanda for Africa expansion

Proto’s invests in new Africa HQ in Kigali as Rwanda transform into the region's leading hub for artificial intelligence and digital technology.

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Proto and Pindo partner to improve access to AI customer experiences in Africa

Learn more about the integrated solution between Proto and Pindo to improve access to AI customer experience with API and SMS messaging in Africa.

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Health

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Guide

The Chatbot Guide for Multilingual Businesses

The definitive guide for your company to automate multilingual customer experience with AI-enabled chatbots for local languages.

Proto AICX platform in 2 minutes

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Discover your AICX return on investment

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