AICX for Telecom Services

Proto CX automation for telecom customer experience

Telecom operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve inclusion across language, geography, and gender.

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Phone

Phone

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and support across language, geography, and gender.

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Mobile Money

Mobile Money

Mobile money operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Broadband

Broadband

Broadband operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Automating telecom customer support for underserved consumers

Telecom operators use Proto's AICX solution to deliver automated customer service for mobile money, broadband, and phone. The solution also automates repetitive customer support queries across local languages and underserved populations.

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Telecom sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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