AI Chatbot for Telecom Services

Proto chatbot for telecom customer experience

Telecom operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve inclusion across language, geography, and gender.

Automating telecom customer support for underserved consumers

Telecom operators use Proto's AICX solution to deliver automated customer service for mobile money, broadband, and phone. The solution also automates repetitive customer support queries across local languages and underserved populations.

ROI calculator

Automating telecom consumer protection across underserved communities

Telecom regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Central banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Digital banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Lenders

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Microfinance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Insurance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents
Telecom Regulator

Telecom Regulator

Telecom regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Phone

Phone

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Mobile Money

Mobile Money

Mobile money operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Broadband

Broadband

Broadband operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

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Telecom sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

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