AICX for Ghana
Proto CX automation for
the
Ghana
Proto's AI Customer Experience (AICX) platform helps Ghanian businesses and government agencies to automate customer support for Twi, English, and other languages.
Business
Government
Proto's AI Customer Experience (AICX) platform helps Ghanian businesses and government agencies to automate customer support for Twi, English, and other languages.
of customers desire more accessible financial service channels
of female customers report needing better consumer protection
of customers reported case resolution in less than 48 hours
Source: AI-enabled consumer protection for Bank of
Ghana
, Impact Assessment Report by BFA Global
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AICX
Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.
CX automation is suitable for a wide variety of industries in Ghana, including government services, digital banks, clinics, and utilities. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.
Proto’s partnership with the Bank of Ghana is making consumer protection more accessible to citizens with an AI-enabled chat platform that is deployed across 805 financial institutions.
Proto's AI Customer Experience platform offers a variety of solutions tailored to specific industries in Ghana, including:
In addition to its multilingual capabilities, Proto can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Twi. They can also understand multiple languages in one conversation, as well as mixed languages.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. Partnerships with African operators and regulators give Proto’s NLP engine unique capabilities for local language understanding.
Proto allows multilingual contact centres to triage support based on language spoken and other classifiers.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. However, Proto’s solution goes beyond cost savings to deliver accessible, efficient customer and citizen services at scale.
For more in-depth information about how Proto's AI Customer Experience platform has helped governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
