CX Automation for India

CX automation is suitable for a wide variety of industries in India, including government services, clinics, education, and online casinos. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.

Proto offers a variety of solutions tailored to specific industries in India, all of which include:

• A no-code chatbot builder
• Conversational chatbots in local languages
• Case tracking
• Customer profiles
• Analytics and reporting

In addition to its multilingual capabilities, Proto can also be deployed across over 15 supported channels, including Telegram, WhatsApp, and Viber.

Proto chatbots can communicate in over 100 low-resourced languages including Hindi, Tamil, Bengali, Marathi, Telugu, and others.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.