CX Automation for India

Proto reaches every

Indian citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

India

.

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Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

Proto in
The
India

National messaging automation at scale

Proto’s AICX deployment in

the

India
and across
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gather massive local language data for constant improvements to AI chatbot accuracy.

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FAQ

In what industries is CX automation suitable in India?

CX automation is suitable for a wide variety of industries in India, including government services, clinics, education, and online casinos. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.

How can Proto's AI Customer Experience platform improve customer experience in India?

Proto offers a variety of solutions tailored to specific industries in India, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, Proto can also be deployed across over 15 supported channels, including Telegram, WhatsApp, and Viber.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Hindi, Tamil, Bengali, Marathi, Telugu, and others.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto's AICX platform help multilingual contact centres in India?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

Proto’s Other countries
Brazil
109M mobile users
Portuguese
English
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1.8M mobile users
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English
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34M mobile users
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English
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345M mobile users
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Japan
107M mobile users
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English
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30M mobile users
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Chinese
English
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85M mobile users
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71M mobile users
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28M mobile users
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17M mobile users
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