Proto's AI Customer Experience (AICX) platform helps Malaysian businesses and government agencies to automate customer support for Bahasa, Chinese, English, and other languages.
Source: AI-enabled consumer protection for Bank of
Malaysia
, Impact Assessment Report by BFA Global
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AICX
Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.
CX automation is suitable for a wide variety of industries in Malaysia, including government services, financial services, clinics and online casinos. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.
Proto offers a variety of solutions tailored to specific industries in Malaysia, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Messenger, WhatsApp, and Line.
Proto chatbots can communicate in over 100 low-resourced languages including Bahasa and Chinese.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how Proto's AICX platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
