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Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
CX Automation for Malaysia
Proto reaches every
Malaysian citizen
Proto's multilingual AICX solutions are designed for businesses and government agencies in
the
Malaysia
.
Proto's multilingual AICX solutions are designed for businesses and government agencies in
the
Malaysia
.
Proto's HermesAI™ natural language processing engine understands local and mixed languages.
Penyelesaian perkhidmatan pelanggan yang bercakap dalam bahasa anda.
說您的語言的客戶服務解決方案。
Customer service solutions that speak your language.
Proto’s AICX deployment in
the
gather massive local language data for constant improvements to AI chatbot accuracy.
Proto's AI-enabled player experience solution optimised this online casino’s in-game experience with rapid, no-wait support for 164,700 messages in the first 2 months. The platform scaled support in 6 languages across 4 messaging channels.
CX automation is suitable for a wide variety of industries in Malaysia, including government services, financial services, clinics and online casinos. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.
Proto offers a variety of solutions tailored to specific industries in Malaysia, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Messenger, WhatsApp, and Line.
Proto chatbots can communicate in over 100 low-resourced languages including Bahasa and Chinese.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how Proto's AICX platform works, take a look at our documentation.
