AICX for Malaysia

Proto CX automation for

the

Malaysia

Proto's AI Customer Experience (AICX) platform helps Malaysian businesses and government agencies to automate customer support for Bahasa, Chinese, English, and other languages.

'Listrik kami padam, saya baru saja mengisi ulang kartu. Bagaimana Anda menghitung konsumsi listrik?!
'Untuk akun prabayar, biaya konsumsi listrik adalah 1,444.700/kwh.

Customer experience challenges in

the

Malaysia

Source: AI-enabled consumer protection for Bank of

Malaysia

, Impact Assessment Report by BFA Global

CASE STUDY

READ STUDY

AICX

Automation in

the

Malaysia

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

Book demo

Ask Jennifer Dantoc about your customer experience automation

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Ask Vanessa Babicz about your customer experience automation

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FAQ

In what industries is CX automation suitable in Malaysia?

CX automation is suitable for a wide variety of industries in Malaysia, including government services, financial services, clinics and online casinos. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.

How can Proto's AICX solutions improve customer experience in Malaysia?

Proto offers a variety of solutions tailored to specific industries in Malaysia, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Messenger, WhatsApp, and Line.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Bahasa and Chinese.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto AICX help multilingual contact centres in Malaysia?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how Proto's AICX platform works, take a look at our documentation.

To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.

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