Proto's AI Customer Experience platform helps Filipino businesses and government agencies to automate customer support for Tagalog, Cebuano, Ilonggo, English, and other languages.
Source: AI-enabled consumer protection for Bank of
Philippines
, Impact Assessment Report by BFA Global
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AICX
Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.
Proto helps operators and regulators in the Philippines automate frequently asked questions, KYC collection, customer transactions, and more in local languages such as Tagalog, Cebuano, Ilocano and Kapampangan.
Proto has partnered with several organizations from different industries in the Philippines, including the Department of Trade and Industry, PhilCare, The Central Bank of the Philippines, The Medical City Clinic, and Goodpay.
Proto offers a variety of solutions tailored to specific industries in the Philippines, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Viber, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Tagalog, Cebuano, Ilocano and Kapampangan. They can also understand multiple languages in one conversation, as well as mixed languages like Taglish.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. Partnerships with Filipino operators and regulators give Proto’s NLP engine unique capabilities for local language understanding.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken and other classifiers.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. However, Proto’s solution goes beyond cost savings to deliver accessible, efficient customer and citizen services at scale.
For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
