CX Automation for the Philippines

Proto reaches every

Filipino citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

Philippines

.

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Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly.
The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly.

5x

Increase in chats after sneak peek deployed

Explore case study
Proto in
The
Philippines

National messaging automation at scale

Proto’s AICX deployment in

the

Philippines
and across
Asia

gather massive local language data for constant improvements to AI chatbot accuracy.

1.3M+

total processed chats

9M+

total processed messages

93,320

total engaged end users

5

served languages

1650

hospitals and clinics covered

776

financial operators covered

34%

of chats handled via Messenger

READ STUDY
CASE STUDY

AI-enabled patient experience improvement in the Philippines

The Medical City Clinic chatbot handles >10,400 chats a month, eliminating wait times across 50 clinics for Tagalog and Cebuano patients who need to book appointments and check their test results.

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FAQ

How can Proto's AICX platform help industries in the Philippines?

Proto helps operators and regulators in the Philippines automate frequently asked questions, KYC collection, customer transactions, and more in local languages such as Tagalog, Cebuano, Ilocano and Kapampangan.

Proto has partnered with several organizations from different industries in the Philippines, including the Department of Trade and Industry, PhilCare, The Central Bank of the Philippines, The Medical City Clinic, and Goodpay.

How can Proto improve customer experience in the Philippines?

Proto offers a variety of solutions tailored to specific industries in the Philippines, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Viber, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Tagalog, Cebuano, Ilocano and Kapampangan. They can also understand multiple languages in one conversation, as well as mixed languages like Taglish.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. Partnerships with Filipino operators and regulators give Proto’s NLP engine unique capabilities for local language understanding.

How can Proto AICX help multilingual contact centres in the Philippines?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken and other classifiers.

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. However, Proto’s solution goes beyond cost savings to deliver accessible, efficient customer and citizen services at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

Proto’s Other countries
Brazil
109M mobile users
Portuguese
English
Estonia
1.8M mobile users
Estonian
English
Ghana
34M mobile users
Twi
English
India
996M mobile users
Hindi
Tamil
Bengali
Marathi
Telugu
Indonesia
345M mobile users
Indonesian
Javanese
Japan
107M mobile users
Japanese
English
Malaysia
30M mobile users
Bahasa
Chinese
English
Nigeria
85M mobile users
Igbo
Yoruba
Hausa
Pidgin
Rwanda
9M mobile users
Kinyarwanda
Swahili
French
English
South Africa
37M mobile users
Afrikaans
Xhosa
Tswana
Zulu
Thailand
54M mobile users
Thai
Khmer
Chinese
UAE
10M mobile users
Arabic
Farsi
English
Urdu
Uganda
28M mobile users
Swahili
English
Luganda
Zambia
17M mobile users
Nyanja
Bemba
English

Here’s the latest

Case Study
Financial

AI-based crypto trading experience and protection

Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.

Case Study
Government

AI citizen experience for the SEC of the Philippines

The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.

News
Government

University of Cambridge SupTech Lab selects Proto for AI consumer protection in Ghana and Indonesia

Proto to deliver AI-based complaints management and public sentiment supervisory technology solution to the financial regulators of Ghana and Indonesia in partnership with the University of Cambridge’s SupTech Lab.

News
Financial

Proto’s AICX platform enhances Bitflex’s crypto trading customer education, security and support

Bitflex deploys Proto’s AICX to enhance consumer experience and protection during cryptocurrency transactions, with verification and advisory messages across channels and languages.

News
Health

The Medical City’s South Luzon Hospital deploys Proto's AICX platform for patient experience

The Medical City - South Luzon (TMC-SL) implemented Proto’s AICX solution to improve the quality of patient care and enhance the overall healthcare experience at TMC-SL.

Case Study
Gaming

AI-enabled player support in Asia

Betadda, a leading online gaming brand in Asia, scaled Proto CX automation across four countries for 24/7 player support in Hindi, Hinglish and English.

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