AICX for the Philippines

Proto CX automation for

the

Philippines

Proto's AI Customer Experience platform helps Filipino businesses and government agencies to automate customer support for Tagalog, Cebuano, Ilonggo, English, and other languages.

Pano mag open ng account sa inyo?
Maari ko ba malaman ang iyong pangalan?

Customer experience challenges in

the

Philippines

Source: AI-enabled consumer protection for Bank of

Philippines

, Impact Assessment Report by BFA Global

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

AICX

Automation in

the

Philippines

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

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Ask Jennifer Dantoc about your customer experience automation

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Ask Vanessa Babicz about your customer experience automation

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FAQ

How can Proto's AICX platform help industries in the Philippines?

Proto helps operators and regulators in the Philippines automate frequently asked questions, KYC collection, customer transactions, and more in local languages such as Tagalog, Cebuano, Ilocano and Kapampangan.

Proto has partnered with several organizations from different industries in the Philippines, including the Department of Trade and Industry, PhilCare, The Central Bank of the Philippines, The Medical City Clinic, and Goodpay.

How can Proto improve customer experience in the Philippines?

Proto offers a variety of solutions tailored to specific industries in the Philippines, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Viber, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Tagalog, Cebuano, Ilocano and Kapampangan. They can also understand multiple languages in one conversation, as well as mixed languages like Taglish.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. Partnerships with Filipino operators and regulators give Proto’s NLP engine unique capabilities for local language understanding.

How can Proto AICX help multilingual contact centres in the Philippines?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken and other classifiers.

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. However, Proto’s solution goes beyond cost savings to deliver accessible, efficient customer and citizen services at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.

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