AI Chatbot for Rwanda

Proto chatbot for

the

Rwanda

Proto is partnered with national regulatory authorities in Rwanda to protect consumers and advance local language automation capability.

Mfite Ikirego gishya
Nshobora kugufasha muri ibyo!

Customer experience challenges in

the

Rwanda

39%

of customer said their support cases remain unresolved

360+

hours for manual processing of consumer complaints

29%

of customer report delays or no reply from financial institutions

Source: AI-enabled consumer protection for Bank of

Rwanda

, Impact Assessment Report by BFA Global

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, National Bank of Rwanda

AICX

Automation in

the

Rwanda

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

Book demo

Ask Jennifer Dantoc about your customer experience automation

Book demo

Ask Vanessa Babicz about your customer experience automation

Book demo
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