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Nshobora kugufasha muri ibyo!
Mfite Ikirego gishya

Chatbot for Rwanda

Proto in Rwanda

Proto is partnered with national regulatory authorities in Rwanda to protect consumers and advance local language automation capability.

14 Day trial
National Bank of Rwanda
African Development Bank
Africa Digital Financial Inclusion Facility
Bill & Melinda Gates Foundation
The National Bank of Rwanda is pleased to start the development of the complaints handling and customer engagement system in partnership with ADFI, Proto and BFA. This partnership comes at the right time as the law relating to financial service consumer protection was enacted on March 3, 2021. The system will facilitate financial service consumers to raise their complaints and get feedback via different virtual channels. Our expectation is that the system will be beneficial for both financial service consumers and financial service providers. The National Bank of Rwanda encourages financial service providers to participate in the development of this system so that it can be tailored to the needs of financial service consumers.
Gérard Nsabimana
Director of Market Conduct Supervision Department, National Bank of Rwanda


Automation in Rwanda

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Include locals and diasporas
Automate local languages
Transfer chats to agents


Implementation discount for Rwandan operators.


Natural language understanding accuracy for Kinyarwanda.


NLP engineers improving local language understanding.

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