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Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
CX Automation for Rwanda
Proto reaches every
Rwandan citizen
Proto's multilingual AICX solutions are designed for businesses and government agencies in
the
Rwanda
.
Proto's multilingual AICX solutions are designed for businesses and government agencies in
the
Rwanda
.
Proto's HermesAI™ natural language processing engine understands local and mixed languages.
Serivise zabakiriya zivuga ururimi rwawe.
Suluhu za huduma kwa wateja zinazozungumza lugha yako.
Des solutions de service client qui parlent votre langue.
financial institutions covered
Proto’s AICX deployment in
the
gather massive local language data for constant improvements to AI chatbot accuracy.
total processed chats
total processed messages
total engaged end users
languages served
Proto's AICX platform is suitable for a wide variety of industries in Rwanda, including government services, digital banks, clinics, and utilities. Proto's solution can help organizations in these industries automate frequently asked questions, provide account information, and more in local languages like Kinyarwanda and Twi.
Proto’s partnership with the National Bank of Rwanda is making consumer protection more accessible to citizens with a consumer protection solution that is deployed across 591 financial institutions.
Proto offers a variety of solutions tailored to specific industries in Rwanda, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Kinyarwanda, Swahili, French, and more.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
