AICX for Rwanda

Proto CX automation for

the

Rwanda

Proto is partnered with national regulatory authorities in Rwanda to protect consumers and advance local language automation capability.

Mfite Ikirego gishya
Nshobora kugufasha muri ibyo!

Customer experience challenges in

the

Rwanda

39%

of customer said their support cases remain unresolved

360+

hours for manual processing of consumer complaints

29%

of customer report delays or no reply from financial institutions

Source: AI-enabled consumer protection for Bank of

Rwanda

, Impact Assessment Report by BFA Global

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

READ STUDY

AICX

Automation in

the

Rwanda

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

Book demo

Ask Jennifer Dantoc about your customer experience automation

Book demo

Ask Vanessa Babicz about your customer experience automation

Book demo

FAQ

How can Proto AICX help industries in Rwanda?

Proto's AICX platform is suitable for a wide variety of industries in Rwanda, including government services, digital banks, clinics, and utilities. Proto's solution can help organizations in these industries automate frequently asked questions, provide account information, and more in local languages like Kinyarwanda and Twi.

Proto’s partnership with the National Bank of Rwanda is making consumer protection more accessible to citizens with a consumer protection solution that is deployed across 591 financial institutions.

How can Proto improve customer experience in Rwanda?

Proto offers a variety of solutions tailored to specific industries in Rwanda, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Kinyarwanda, Swahili, French, and more.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto help multilingual contact centres in Rwanda?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.

OTHER countries
Ghana
34M mobile users
Twi
English
India
996M mobile users
Hindi
Tamil
Bengali
Marathi
Telugu
Liberia
4M mobile users
English
Malaysia
30M mobile users
Bahasa
Chinese
English
Nigeria
85M mobile users
Igbo
Yoruba
Hausa
Pidgin
Philippines
71M mobile users
Tagalog
Cebuano
Ilonggo
English
South Africa
37M mobile users
Afrikaans
Xhosa
Tswana
Zulu
UAE
10M mobile users
Arabic
Farsi
English
Urdu
Uganda
28M mobile users
Swahili
English
Luganda
Zambia
17M mobile users
Nyanja
Bemba
English
Article
Financial

CX automation is key for Asia’s rural banks

As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.

Article
Gaming

Improving the player experience: AI-enabled proactive chat for gaming

How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.

Article
Health

How pharma companies can use AI to adapt to new markets

Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.

Article

AI vs. human customer service agents: will humans be automated out of work?

With recent advances in AI, people have been worried about their jobs. But chatbots aren’t here to replace humans – instead, they’ll make our existing jobs easier.

Article
Government

How conversational AI powers e-government: Proto in the Philippines

Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.

Article

Bard, ChatGPT race: whose data drives today’s AI?

Recent announcements from OpenAI and Google have put chatbots in the media spotlight – but whose data drives today’s AI and what does that mean for inclusivity?