AICX for Rwanda
Proto CX automation for
the
Rwanda
Proto is partnered with national regulatory authorities in Rwanda to protect consumers and advance local language automation capability.
Business
Government
Proto is partnered with national regulatory authorities in Rwanda to protect consumers and advance local language automation capability.
of customer said their support cases remain unresolved
hours for manual processing of consumer complaints
of customer report delays or no reply from financial institutions
Source: AI-enabled consumer protection for Bank of
Rwanda
, Impact Assessment Report by BFA Global
.png)
AICX
Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.
Proto's AICX platform is suitable for a wide variety of industries in Rwanda, including government services, digital banks, clinics, and utilities. Proto's solution can help organizations in these industries automate frequently asked questions, provide account information, and more in local languages like Kinyarwanda and Twi.
Proto’s partnership with the National Bank of Rwanda is making consumer protection more accessible to citizens with a consumer protection solution that is deployed across 591 financial institutions.
Proto offers a variety of solutions tailored to specific industries in Rwanda, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Kinyarwanda, Swahili, French, and more.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
