CX Automation for Rwanda

Proto reaches every

Rwandan citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

Rwanda

.

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Mfite Ikirego gishya
Nshobora kugufasha muri ibyo!

Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

591

financial institutions covered

Explore case study
Proto in
The
Rwanda

National messaging automation at scale

Proto’s AICX deployment in

the

Rwanda
and across
Africa

gather massive local language data for constant improvements to AI chatbot accuracy.

211k+

total processed chats

670k+

total processed messages

16,310

total engaged end users

3

languages served

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CASE STUDY

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FAQ

How can Proto AICX help industries in Rwanda?

Proto's AICX platform is suitable for a wide variety of industries in Rwanda, including government services, digital banks, clinics, and utilities. Proto's solution can help organizations in these industries automate frequently asked questions, provide account information, and more in local languages like Kinyarwanda and Twi.

Proto’s partnership with the National Bank of Rwanda is making consumer protection more accessible to citizens with a consumer protection solution that is deployed across 591 financial institutions.

How can Proto improve customer experience in Rwanda?

Proto offers a variety of solutions tailored to specific industries in Rwanda, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Kinyarwanda, Swahili, French, and more.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto help multilingual contact centres in Rwanda?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto can help governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

Proto’s Other countries
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