CX Automation for South Africa

Proto reaches every

South African citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

South Africa

.

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Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

61%

increase in online appointment booking

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Proto in
The
South Africa

National messaging automation at scale

Proto’s AICX deployment in

the

South Africa
and across
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gather massive local language data for constant improvements to AI chatbot accuracy.

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FAQ

How can CX automation help industries in South Africa?

CX automation is suitable for a wide variety of industries in South Africa, including government services, digital banks, clinics, and utilities. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.

Proto’s partnership with Optique clinics is helping deliver affordable eye care across 23 branches in South Africa with a CX automation platform that functions across 4 channels including Messenger and WhatsApp.

How can Proto's AICX solution improve customer experience in South Africa?

Proto offers a variety of solutions tailored to specific industries in South Africa, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Afrikaans, Xhosa, Tswana, Zulu and more.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto AICX help multilingual contact centres in South Africa?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto?

For more in-depth information about how Proto can help governments and businesses scale support, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

Proto’s Other countries
Brazil
109M mobile users
Portuguese
English
Estonia
1.8M mobile users
Estonian
English
Ghana
34M mobile users
Twi
English
India
996M mobile users
Hindi
Tamil
Bengali
Marathi
Telugu
Indonesia
345M mobile users
Indonesian
Javanese
Japan
107M mobile users
Japanese
English
Malaysia
30M mobile users
Bahasa
Chinese
English
Nigeria
85M mobile users
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Yoruba
Hausa
Pidgin
Philippines
71M mobile users
Tagalog
Cebuano
Ilonggo
English
Rwanda
9M mobile users
Kinyarwanda
Swahili
French
English
Thailand
54M mobile users
Thai
Khmer
Chinese
UAE
10M mobile users
Arabic
Farsi
English
Urdu
Uganda
28M mobile users
Swahili
English
Luganda
Zambia
17M mobile users
Nyanja
Bemba
English

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