AI Chatbot for South Africa
Proto chatbot for
the
South Africa
Proto's AICX platform helps South African businesses and government agencies to automate customer support for Afrikaans, Xhosa, Tswana, Zulu and other languages.
Business
Government
Proto's AICX platform helps South African businesses and government agencies to automate customer support for Afrikaans, Xhosa, Tswana, Zulu and other languages.
Source: AI-enabled consumer protection for Bank of
South Africa
, Impact Assessment Report by BFA Global
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AICX
Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.
Chatbots are suitable for a wide variety of industries in South Africa, including government services, digital banks, clinics, and utilities. Chatbots help organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.
Proto’s partnership with Optique clinics is helping deliver affordable eye care across 23 branches in South Africa with a chatbot that functions across 4 channels including Messenger and WhatsApp.
Proto also offers a variety of chatbots tailored to specific industries in South Africa, all of which include:
In addition to their multilingual capabilities, Proto chatbots can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Afrikaans, Xhosa, Tswana, Zulu and more.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto chatbots have helped governments and businesses, take a look at our case studies.
For more information on how Proto chatbots work, take a look at our documentation.
To try Proto chatbots, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.
