AI Chatbot for South Africa

Proto chatbot for

the

South Africa

Proto's AICX platform helps South African businesses and government agencies to automate customer support for Afrikaans, Xhosa, Tswana, Zulu and other languages.

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Customer experience challenges in

the

South Africa

Source: AI-enabled consumer protection for Bank of

South Africa

, Impact Assessment Report by BFA Global

Proto’s chatbot gives Optique the ability to answer queries any time of the day or night quickly, as well as assisting patients to book appointments no matter their choice of communication channel. What stood out most engaging with Proto is the support we received every step of the way in our vision of making great customer service a reality.
Leon van Vuuren
CEO, Optique Optometrists
Proto’s chatbot gives Optique the ability to answer queries any time of the day or night quickly, as well as assisting patients to book appointments no matter their choice of communication channel.
Leon van Vuuren
CEO, Optique Optometrists
Proto’s chatbot gives Optique the ability to answer queries any time of the day or night quickly, as well as assisting patients to book appointments no matter their choice of communication channel.
Leon van Vuuren
CEO, Optique Optometrists
CASE STUDY

READ STUDY

AICX

Automation in

the

South Africa

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

Book demo

Ask Jennifer Dantoc about your customer experience automation

Book demo

Ask Vanessa Babicz about your customer experience automation

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South Africa

FAQ

How can Proto chatbots help industries in South Africa?

Chatbots are suitable for a wide variety of industries in South Africa, including government services, digital banks, clinics, and utilities. Chatbots help organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.

Proto’s partnership with Optique clinics is helping deliver affordable eye care across 23 branches in South Africa with a chatbot that functions across 4 channels including Messenger and WhatsApp.

How can Proto chatbots improve customer experience in South Africa?

Proto also offers a variety of chatbots tailored to specific industries in South Africa, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots in local languages
  • Case tracking
  • Customer profiles
  • Analytics and reporting

In addition to their multilingual capabilities, Proto chatbots can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.

Which common local languages do Proto chatbots speak?

Proto chatbots can communicate in over 100 low-resourced languages including Afrikaans, Xhosa, Tswana, Zulu and more.

Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto chatbots to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.

How can Proto’s chatbots help multilingual contact centres in South Africa?

Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken. 

Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.

Where can I find more information about Proto chatbots?

For more in-depth information about how Proto chatbots have helped governments and businesses, take a look at our case studies.

For more information on how Proto chatbots work, take a look at our documentation.

To try Proto chatbots, book a demo using the chatbot widget on the bottom right or sign up for a 14-day free trial.

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