Proto's multilingual AICX solutions are designed for businesses and government agencies in
the
South Africa
.
Proto's HermesAI™ natural language processing engine understands local and mixed languages.
Customer service solutions that speak your language.
Izisombululo zenkonzo yabathengi abathetha ulwimi lwakho.
Izixazululo zesevisi yamakhasimende ezikhuluma ulimi lwakho.
Proto’s AICX deployment in
the
gather massive local language data for constant improvements to AI chatbot accuracy.
CX automation is suitable for a wide variety of industries in South Africa, including government services, digital banks, clinics, and utilities. CX automation helps organizations in these industries answer frequently asked questions, provide account information, and collect KYC information to allow customer service teams to focus on more complex issues.
Proto’s partnership with Optique clinics is helping deliver affordable eye care across 23 branches in South Africa with a CX automation platform that functions across 4 channels including Messenger and WhatsApp.
Proto offers a variety of solutions tailored to specific industries in South Africa, all of which include:
In addition to its multilingual capabilities, the Proto platform can also be deployed across over 15 supported channels, including Africa’s Talking, Messenger, and WhatsApp.
Proto chatbots can communicate in over 100 low-resourced languages including Afrikaans, Xhosa, Tswana, Zulu and more.
Unlike many chatbots which only speak English, Proto chatbots are powered by our proprietary HermesAI™ natural language processing engine. This enables Proto to offer services in a variety of low-resourced languages as well as understand mixed languages and switch between multiple languages in a single conversation.
Since Proto chatbots can understand many languages, they allow multilingual contact centres to triage support based on language spoken.
Proto’s all-inclusive pricing charges for unique endusers, allowing for easy calculation of return on investment. For governments, Proto’s solution goes beyond cost savings to deliver consumer protection, financial inclusion, and important information at scale.
For more in-depth information about how Proto can help governments and businesses scale support, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
