AI Chatbot for Zambia

Proto chatbot for

the

Zambia

Proto's AICX platform helps Zambian businesses and government agencies to automate customer support for Nyanja, Bemba, English, and other languages.

Ndikufuna kudandaula
Chabwino, Nditha kuthandizira pamenepo.

Customer experience challenges in

the

Zambia

87%

of customers unaware of consumer protection process

30%

of customers reports delays or no reply from financial institutions

37%

of customers reported 24+ hours to lodge complaints

Source: AI-enabled consumer protection for Bank of

Zambia

, Impact Assessment Report by BFA Global

The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
CASE STUDY

READ STUDY

AICX

Automation in

the

Zambia

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

Ask Patience Mutesi about your customer experience automation

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Ask Jennifer Dantoc about your customer experience automation

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Zambia

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