Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Proto's multilingual AICX solutions are designed for businesses and government agencies in
Proto's HermesAI™ natural language processing engine understands local and mixed languages.
Zothandizira makasitomala zomwe zimalankhula chilankhulo chanu.
Customer service solutions that speak your language.
Reach more Zambian locals on Africa’s most popular messaging app, with over 2B users around the world.
Connect Proto to Africa’s Talking for service over SMS and scale inclusive service for 91% of Zambians with mobile access.
Proto’s AICX deployment in
gather massive local language data for constant improvements to AI chatbot accuracy.
First National Bank Zambia optimized support for banking customers with Proto’s AI Customer Experience (AICX) solution. The chatbot reduced contact centre engagement time and achieved a 44% increase in self-serve query resolution in its first week.
Download our report for insights on the state of CX automation in iGaming industry.
Hidtrea partnered with Proto to provide optimised CX automation in local languages for businesses looking to enhance their digital customer service offerings.
Read about five common CX metrics that gaming brands track, and how to improve them in a fast, cost-effective way.
Download our report for insights on how African clinics can benefit from multilingual CX automation.
How digital tools can help educational institutions rebuild and prepare students for an uncertain future.