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Chabwino, Nditha kuthandizira pamenepo.

Ndikufuna kudandaula

Chatbot for Zambia

Proto in Zambia

Proto is partnered with national regulatory authorities in Zambia to protect consumers and advance local language automation capability.

14 Day trial

CCPC Zambia

Bank of Zambia

African Development Bank

Africa Digital Financial Inclusion Facility

Bill & Melinda Gates Foundation

The Proto AICX solution is in line with the Bank of Zambia’s strategic focus on financial inclusion as it is designed to accelerate financial inclusion by effectively tracking the resolution of consumer complaints to enhance confidence in financial services, and subsequently enhance usage. The solution enables the Bank of Zambia to capture and categorize complaints, track progress on dispute resolution in real time, mine complaints data for signs of financial stress, and identify market misconduct as well as applications of appropriate supervisory measures.

Moses Musantu

Consumer Protection & Market Supervision Manager, Bank of Zambia

AICX

Automation in Zambia

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Include locals and diasporas

Automate local languages

Transfer chats to agents

100%

Implementation discount for Zambian operators.

~80%

Natural language understanding accuracy for Nyanja.

10+

NLP engineers improving local language understanding.

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Ask Chalemela about your AICX project

Priority countries

Capture CO2 with every customer

Your customers in emerging markets are more vulnerable to climate change. Proto donates 5% of license fees to carbon capture by Swiss-based Climeworks.

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