AI Chatbot for Zambia

Proto chatbot for

the

Zambia

Proto's AICX platform helps Zambian businesses and government agencies to automate customer support for Nyanja, Bemba, English, and other languages.

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Customer experience challenges in

the

Zambia

87%

of customers unaware of consumer protection process

30%

of customers reports delays or no reply from financial institutions

37%

of customers reported 24+ hours to lodge complaints

Source: AI-enabled consumer protection for Bank of

Zambia

, Impact Assessment Report by BFA Global

The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
Explore case study
The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.
Dr. Francis Chipimo
Deputy Governor – Operations, Bank of Zambia
CASE STUDY

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AICX

Automation in

the

Zambia

Proto supports local operators with multilingual contact center automation, costed at a fraction of the savings.

Engage citizens & diasporas
Automate local languages
Transfer chats to agents

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Zambia

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