CX Automation for Zambia

Proto reaches every

Zambian citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

Zambia

.

Get started
Ndikufuna kudandaula
Chabwino, Nditha kuthandizira pamenepo.

Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

The Proto AICX solution enables the Bank of Zambia to capture and categorize complaints, track progress on dispute resolution in real time, mine complaints data for signs of financial stress, and identify market misconduct as well as applications of appropriate supervisory measures.
The Proto AICX solution enables the Bank of Zambia to capture and categorize complaints, track progress on dispute resolution in real time, mine complaints data for signs of financial stress, and identify market misconduct as well as applications of appropriate supervisory measures.
Proto in
The
Zambia

National messaging automation at scale

Proto’s AICX deployment in

the

Zambia
and across

gather massive local language data for constant improvements to AI chatbot accuracy.

READ STUDY
CASE STUDY

FNB Zambia improves customer support with AI-enabled banking

First National Bank Zambia optimized support for banking customers with Proto’s AI Customer Experience (AICX) solution. The chatbot reduced contact centre engagement time and achieved a 44% increase in self-serve query resolution in its first week.

Ask Proto's local team about CX automation

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Jeni
Sarah

Ask Proto's experts for AI citizen engagement

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Vanessa

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