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CX Automation for Zambia

Proto reaches every

Zambian citizen

Proto's multilingual AICX solutions are designed for businesses and government agencies in

the

Zambia

.

Get started
Ndikufuna kudandaula
Chabwino, Nditha kuthandizira pamenepo.

Supported languages

Proto's HermesAI™ natural language processing engine understands local and mixed languages.

Nyanja

Zothandizira makasitomala zomwe zimalankhula chilankhulo chanu.

English

Customer service solutions that speak your language.

The Proto AICX solution enables the Bank of Zambia to capture and categorize complaints, track progress on dispute resolution in real time, mine complaints data for signs of financial stress, and identify market misconduct as well as applications of appropriate supervisory measures.
Moses Musantu
Consumer Protection & Market Supervision Manager
Proto in
the
Zambia

Channels for

the

Zambia

all channels
WhatsApp

Reach more Zambian locals on Africa’s most popular messaging app, with over 2B users around the world.

Africa's Talking

Connect Proto to Africa’s Talking for service over SMS and scale inclusive service for 91% of Zambians with mobile access.

Messenger
The world's second most popular messaging app with 1.3B users.
SMS
The messaging system for feature phone users across the Global South.
Telegram
Heavily encrypted messaging app with 500 million users.
Twilio
The world's leading API platform for SMS and more with 5M developers.
Webchat
Proto's webchat with customised branding for business websites.
Webhook
Proto's CX automation webhook for external livechat tools.
The Proto AICX solution enables the Bank of Zambia to capture and categorize complaints, track progress on dispute resolution in real time, mine complaints data for signs of financial stress, and identify market misconduct as well as applications of appropriate supervisory measures.
Moses Musantu
Consumer Protection & Market Supervision Manager
Explore case study
Proto in
The
Zambia

National messaging automation at scale

Proto’s AICX deployment in

the

Zambia
and across
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gather massive local language data for constant improvements to AI chatbot accuracy.

READ STUDY
CASE STUDY

FNB Zambia improves customer support with AI-enabled banking

First National Bank Zambia optimized support for banking customers with Proto’s AI Customer Experience (AICX) solution. The chatbot reduced contact centre engagement time and achieved a 44% increase in self-serve query resolution in its first week.

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