How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with chatbots.
News
Government
Bank of Zambia deploys financial consumer protection solution
Bank of Zambia and Proto signed a partnership to deploy Proto’s multilingual, AI-enabled consumer protection solution across 139 financial institutions.
Case Study
Financial
FNB Zambia improves consumer support with Proto’s AICX chatbot
FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment with Proto.
Case Study
Government
The DTI improves citizen experience with AI-enabled citizen support
DTI’s chatbot leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.
Article
Solutions
Proto named a top conversational AI company to watch in 2023
AI Time Journal named Proto a top conversational AI company to watch in 2023 for its unique capabilities in automating multilingual conversations.
Case Study
Health
AI-enabled customer support for clinic network in South Africa
Optique improved customer support experience by taking advantage of Proto’s multi-channel capabilities, handling customer queries across 4 different channels.