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Energy
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Energy providers embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs and wait times for customers and distribution dealers.
Detect infrastructure malfunctions with IoT sensors and conduct rapid troubleshooting with contractors.
Empower energy distribution network dealers with instant support across channels and languages.
Focus automation investment simultaneously on consumer and business with predictable costs.
Energy providers in emerging markets struggle to provide B2C and B2B support due to chatbots that are unable to understand local languages and domain terminology. Proto's AICX solution empowers energy ecosystems with inclusive consumer support and preventative maintenance channels, across languages.
B2B and B2C case management is just the first phase of Proto’s AICX solution for the energy sector. Repurpose automation to proactively engage consumers and generate revenue.
Decrease CPA by automating the acquisition and conversion process.
Convert customer support into an automated sales tool to retain churning customers.
Reduce reliance on acquisition with automated re-engagement of lost customers.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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