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Automate energy consumer support

Energy providers embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs and wait times for customers and distribution dealers.

Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.
Yong Sook Wah
Manager of TipTop Project Group, Petronas Dagangan Bhd

Maintenance Prevention

Detect infrastructure malfunctions with IoT sensors and conduct rapid troubleshooting with contractors.

Maximize Dealer Time

Empower energy distribution network dealers with instant support across channels and languages.

B2B & B2C Automation

Focus automation investment simultaneously on consumer and business with predictable costs.

Energy Providers

Automate repetitive payment, account and loyalty queries from consumers

What is HermesAI™
Distribution Innovators

Integrate AICX into industrial IOT sensors for rapid energy infrastructure troubleshooting

How to partner?
Enabled WITH

Energy inclusion with automation

Energy providers in emerging markets struggle to provide B2C and B2B support due to chatbots that are unable to understand local languages and domain terminology. Proto's AICX solution empowers energy ecosystems with inclusive consumer support and preventative maintenance channels, across languages.

return on investment

Automate beyond consumer support

B2B and B2C case management is just the first phase of Proto’s AICX solution for the energy sector. Repurpose automation to proactively engage consumers and generate revenue.

Acquire New Customers

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate Lost Customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Have a chat with Curtis about AICX

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results


July 9, 2020

Revolutionising AI Customer Experience



March 20, 2020

Proto releases first product in AICX+ suite

Brittany Martin


February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

Brittany Martin

Deploy AICX in 14 days & start saving