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Energy
Energy providers embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs and increase responsiveness for customers and distribution dealers.
30
day
trial
No payment
required
Detect infrastructure malfunctions with IoT sensors and conduct rapid troubleshooting with contractors.
Empower energy distribution network dealers with instant support across channels and languages.
Focus automation investment simultaneously on consumer and business with predictable costs.
Energy providers struggle to automate multilingual support due to chatbots that underdeliver and rely upon English-based NLP. Proto has perfected its solution for 100% of the automation pipeline, with better local language understanding and ROI.
B2B and B2C support automation is just the first phase of Proto’s roadmap for the energy sector. Repurpose automation to proactively engage consumers and generate revenue.
Decrease CPA by automating the acquisition and conversion process.
Convert customer support into an automated sales tool to retain churning customers.
Reduce reliance on acquisition with automated re-engagement of lost customers.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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