Energy

Automate energy consumer support

Energy operators and regulators embrace Proto's AI Customer Experience (AICX) solution to decrease operational costs and include consumers.

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Preventative Maintenance

Detect infrastructure malfunctions with IoT sensors and troubleshoot via messaging apps.

Maximize Distribution

Empower energy distribution dealers with instant support across channels and languages.

B2B & B2C Automation

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Focus automation investment simultaneously on consumer and business with predictable costs.

Energy B2C and B2C support with automation

Energy operators use Proto's AICX solution to automate multilingual consumer support for loyalty and payments. The solution also provides preventative maintenance directions to operator staff for energy infrastructure with IoT sensors.

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Energy consumer protection with automation

Energy regulators use Proto's AICX solution to overcome scaling utility payment volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

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Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.

Yong Sook Wah

Manager of TipTop Project Group,
Petronas Dagangan Bhd

Proto is expanding its AICX solution for the energy sector to regulators responsible for utilities and consumer protection across operators serving historically-underserved communities.