UNMIXING LANGUAGES
STRUCTURING CHATS
RECOGNIZING ENTITIES
ANALYZING SENTIMENT
PARSING GRAMMAR
UNMIXING LANGUAGES
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Energy

Automate energy consumer support

Energy distributors and supervisors embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs and improve consumer experience.

Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.
Yong Sook Wah
Manager of TipTop Project Group, Petronas Dagangan Bhd

Maintenance Prevention

Detect infrastructure malfunctions with IoT sensors and conduct rapid troubleshooting with contractors.

Maximize Dealer Time

Empower energy distribution network dealers with instant support across channels and languages.

B2B & B2C Automation



Focus automation investment simultaneously on consumer and business with predictable costs.

Operator

Automate repetitive payment, account and loyalty queries from consumers

What is HermesAI™
Regulator

Automate complaint processing and misconduct detection to protect consumers across the ecosystem

PROTECT CONSUMERS

Energy inclusion with automation

Energy distributors and supervisors struggle to provide effective consumer support due to manual processes or chatbots that are unable to understand local languages and terminology. Proto's AICX solution empowers energy ecosystems with inclusive consumer support and preventative maintenance channels, across all languages.

return on investment

Automate beyond consumer support

B2B and B2C case management is just the first phase of Proto’s AICX solution for the energy sector. Repurpose automation to proactively engage consumers and generate revenue.

Acquire New Customers

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Customers


Convert customer support into an automated sales tool to retain churning customers.

Reactivate Lost Customers


Reduce reliance on acquisition with automated re-engagement of lost customers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Ask Proto’s founders about your AICX project

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

Press

July 9, 2020

Revolutionising AI Customer Experience

ASEAN Post

AICX

March 20, 2020

Proto releases first product in AICX+ suite

Brittany Martin

Team

February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

Brittany Martin

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

Deploy AICX in 14 days & start saving