What this webinar is about

In this webinar, you will learn the fundamentals of best customer service practices, and how AI can help your business automate those practices. You will learn how to gain competitive edge without the expense of additional staff or development teams.

Some of the main points include:

‍The CS to CX revolution and how you can align your CX strategy, goals, vision, and principles with what your customers need.‍

The role of AI in improving the customer experience, including an introduction to AI and AICX for non-technical teams.

How AICX can help businesses grow while reducing costs with shorter wait times, a competitive edge, and omnichannel service that doesn’t require a larger team.

How AICX can help you engage & retain more customers with conversational and inclusive service in local languages, and what multi-turn and multitasking means for chatbots.

‍A walkthrough of Proto’s AICX platform including the Chatbots, Livechat, and Tickets products for a quick overview of our no-code platform.

In addition

The webinar also features demos of Proto’s deployments with BSP and PhilCare, and an insider view of Proto’s own CRM integration with Hubspot for appointment booking automation.