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How iGaming brands win by automating 60% of player support

Better multilingual player support doesn’t have to mean high contact centre costs. Join Proto COO Vanessa Babicz and Yolo project manager Felipe Rezende for a look at how easy it can be for iGaming brands to use CX automation for best-in-class support that cuts 20% of service costs at the same time.

Vanessa Babicz
Chief Client Officer, Proto
Felipe Rezende
Project Manager, Yolo Group

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Webinar
GMT
Live

How iGaming brands win by automating 60% of player support

Better multilingual player support doesn’t have to mean high contact centre costs. Join Proto COO Vanessa Babicz and Yolo project manager Felipe Rezende for a look at how easy it can be for iGaming brands to use CX automation for best-in-class support that cuts 20% of service costs at the same time.

Vanessa Babicz
Chief Client Officer, Proto
Felipe Rezende
Project Manager, Yolo Group

Want automated player support for account setup, KYC processes, loyalty points, and even checking leaderboard scores? All it takes is the right CX automation tool. In this webinar, we’ll take a look at Proto’s complete, one-stop solution for integrating automated and live player support across over 100 local languages with back office player management systems.

We’ll cover:

How fast you can set up automated player support including Proto’s 5-step process for quick CX automation deployment, and what you’ll need to get started.

Creative strategies for automated player support like innovative dialogue design, proactive chat, and back-office integrations for no-hassle service.

CX automation successes for gaming with examples from Yolo, to highlight the real results your brand can achieve, including at least 60% support automation.

You’ll hear about some of the strategies that Yolo has used for successful player support across two iGaming brands, and how you can leverage Proto’s solutions for personalised player support.

Register now to have our on-demand webinar delivered straight to your inbox on June 30!

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Vanessa Babicz

Vanessa is the Chief Client Officer at Proto. She specializes in digital transformation for emerging markets and multinational project management. To reach Vanessa, please write to her at vanessa@proto.cx.

Felipe Rezende

Felipe is a project manager at Yolo. He manages Yolo’s automated support processes, with an emphasis on improving the player experience across four gaming brands.