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With over 2 billion global users, WhatsApp is the world’s most popular messaging service. It is also Africa’s most popular messaging app – in many African countries, the majority of internet users can be found on WhatsApp.

What this webinar is about

WhatsApp is the most popular messaging channel in Africa, with a strong potential to reach a broad financial consumer base. But scaling live customer service over WhatsApp can be costly.

In this webinar, we will explore how Proto can help CX teams scale live and automated service over WhatsApp with a solution puts data security, regulatory alignment, and customer safety first.

African financial consumers often face:

Long wait times of an hour or more at a physical location

Inacessibility for rural customers who must travel long distances to branches

Manual processes that take almost 20 days to resolve complaints

How Proto can help with WhatsApp‍

Automated service for transactions, complaints and more

Local language support for underserved languages including Kinyarwanda and Swahili

Omnichannel CX automation that stores customer information in one place

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This webinar will walk you through the mechanics of setting up Proto CX automation over WhatsApp, and how to optimise your chatbot for your financial institution.