Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
With over 2 billion global users, WhatsApp is the world’s most popular messaging service. It is also Africa’s most popular messaging app – in many African countries, the majority of internet users can be found on WhatsApp.
WhatsApp is the most popular messaging channel in Africa, with a strong potential to reach a broad financial consumer base. But scaling live customer service over WhatsApp can be costly.
In this webinar, we will explore how Proto can help CX teams scale live and automated service over WhatsApp with a solution puts data security, regulatory alignment, and customer safety first.
African financial consumers often face:
This webinar will walk you through the mechanics of setting up Proto CX automation over WhatsApp, and how to optimise your chatbot for your financial institution.
Patience is an AICX Consultant at Proto with over five years of expertise in strategic AI deployments and tech innovation for African markets.
In this Philippines-focused workshop for rural banks, you’ll learn the basics of building a customer experience strategy and how to use no-code CX automation to scale customer service. Compete with larger banks without technical expertise, with help from Infivex and Proto.