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STRUCTURING CHATS
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ANALYZING SENTIMENT
PARSING GRAMMAR
UNMIXING LANGUAGES
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Gaming

Automate online player experience

Gaming operators and supervisors embrace Proto's AI Customer Experience (AICX) solution to decrease multilingual contact center costs and improve player experience.

As an online gaming company in expansion, we’re looking for customer support tech that can easily scale. The Proto solution fits into our business model perfectly and it’s really fun to build the technology together.
Andre Rodriguez
CEO, Goldblue AB

Protect VIP Players

Minimize reliance on new human agents to mitigate the risk of VIP player theft and revenue loss.

Reduce Agent Turnover


Relieve agents from mundane player support and increase their job satisfaction and retention.

Prevent Chat Hijacking



Ensure data security with a closed infrastructure that does not rely on legacy software.

operator

24/7 x 365 player experience automation for the fastest growing online gaming markets

What is HermesAI™
Regulator

Automate complaint processing and misconduct detection to protect players across the ecosystem

Protect Players

Player inclusion with automation

Gaming operators and supervisors struggle to automate multilingual support due to manual processes and chatbots that do not understand local languages and terminology. Proto's AICX solution empowers online gaming ecosystems with inclusive channels and cost-effective support operations, across all languages.

return on investment
Recognized by

Automate beyond player support

Player support automation is just the first phase of Proto’s AICX solution for the gaming sector. Repurpose support to proactively engage players and generate revenue.

Acquire New Players

Decrease cost per acquisition by automating the new player conversion process.

Retain Declining Players


Convert customer support into an automated sales tool to retain churning players.

Reactivate Churned Players


Reduce reliance on acquisition with automated and personalized engagement of lost players.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Ask Proto’s founders about your AICX project

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Projected net revenue increase

109,191

Contact center savings / year

0

Total bottom line improvement

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

AICX

March 20, 2020

Proto releases first product in AICX+ suite

Brittany Martin

Team

February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

Brittany Martin

AICX

February 12, 2020

Proto releases AICX v2 product suite

Brittany Martin

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

Deploy AICX in 14 days & start saving