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Gaming
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Gaming operators and supervisors embrace Proto's AI Customer Experience (AICX) solution to decrease multilingual contact center costs and improve player experience.
Minimize reliance on new human agents to mitigate the risk of VIP player theft and revenue loss.
Relieve agents from mundane player support and increase their job satisfaction and retention.
Ensure data security with a closed infrastructure that does not rely on legacy software.
Gaming operators and supervisors struggle to automate multilingual support due to manual processes and chatbots that do not understand local languages and terminology. Proto's AICX solution empowers online gaming ecosystems with inclusive channels and cost-effective support operations, across all languages.
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Player support automation is just the first phase of Proto’s AICX solution for the gaming sector. Repurpose support to proactively engage players and generate revenue.
Decrease cost per acquisition by automating the new player conversion process.
Convert customer support into an automated sales tool to retain churning players.
Reduce reliance on acquisition with automated and personalized engagement of lost players.
Expand across emerging markets without the expense of multilingual contact centers.
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Projected net revenue increase
Contact center savings / year
Total bottom line improvement
Return on investment
in first year of AICX
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