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Gaming
Gaming operators and regualtor embrace Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.
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Minimize reliance on new human agents to mitigate the risk of VIP player theft and revenue loss.
Relieve agents from mundane player support and increase their job satisfaction and retention.
Work with gaming regulators to detect, notify, and limit problematic players.
Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also provides handling of repetitive player support queries and proactive retention across local languages.
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Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability to players with problematic behaviour.
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Proto's AICX solution delivers more than cost savings for the gaming sector.
Adopt the same player protection software as national regulators to ensure a safer gaming environment.
Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.
Setup a chat-based authentication system to investigate and lockout suspected youth gamers.
AICX
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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February 3, 2021
February 3, 2021
January 6, 2021
January 6, 2021
July 9, 2020
July 9, 2020
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