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Gaming

Automate online player experience

Gaming operators and regulator embrace Proto's AI Customer Experience (AICX) solution to decrease support costs and ensure responsible gaming.

Protect VIP Players

Minimize reliance on new human agents to mitigate the risk of VIP player theft and revenue loss.

Reduce Agent Turnover


Relieve agents from mundane player support and increase their job satisfaction and retention.

Responsible Gaming



Work with gaming regulators to detect, notify, and limit problematic players.

Player experience with automation

Gaming operators use Proto's AICX solution for automated player support, including account setup, KYC, and deposits. The solution also provides handling of repetitive player support queries and proactive retention across local languages.

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Player protection with automation

Gaming regulators use Proto's AICX solution to overcome scaling complaint volumes, limited player protection resources, and outdated manual processes. The solution also provides intervention capability to players with problematic behaviour.

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Operator
As an online gaming company in expansion, we’re looking for customer support tech that can easily scale. Proto's solution fits into our business model perfectly and it’s really fun to build the technology together.
Andre Rodriguez
CEO, Goldblue AB
Regulator
Proto is expanding its AICX solution for the gaming sector to national gaming and lottery authorities, to ensure player protection and responsible gaming in emerging markets recently served by operators.
Curtis Matlock
CEO, Proto

Ecosystem benefits

Proto's AICX solution delivers more than cost savings for the gaming sector.

Create a Safer Experience

Adopt the same player protection software as national regulators to ensure a safer gaming environment.

Improve Player Loyalty


Convert customer support into a proactive sales tool for retaining players with indigenous gaming operators.

Limit Youth Betting


Setup a chat-based authentication system to investigate and lockout suspected youth gamers.

24/7 x 365 contact center automation

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Solutions

10 min

Proto AICX for Central Bank of the Philippines

Solutions

5 min

ASEAN Post on Proto's AI Customer Experience

Solutions

3 min

Proto releases AICX v2 product suite