Calculate your tailored pricing plan
+$499 / month
Use GPT for supercharging agent productivity with tone changing, sentiment and more.
+$4,999 / month
Use the latest & fastest GPT version for more powerful chatbots, live-translation and more.
Included
Communicate with your customers across 15+ messaging, helpdesk and web scraping apps.
+$1,499 / month
Track your customer support quality and automation results with custom analytics.
+$1,499 / month
Maximise your deployments and security with observer accounts, IP whitelisting and more.
Premium
proActive add-on is likely to increase the number of messages per month.
Leverage your bots to start personal chats with customers for revenue acquisition and retention.
$0
/ month
Start with 1,000 free messages
What’s included
Free | ||
|---|---|---|
| AICX Platform | ||
Chatbots | ||
Livechat | ||
Tickets | ||
Customers | ||
 Serve more customers with Proto's NLP engine for local and mixed languages. | ||
Users A member of your company in any role such as admin or agent. | Unlimited | Unlimited |
Companies The organisation account within the Proto AICX Platform. | Unlimited | Unlimited |
Teams Groups of users for the Livechat and Tickets modules. | Unlimited | Unlimited |
Bots Conversational AI assistants for your company. | Unlimited | Unlimited |
Messages Any inbound or outbound message sent or received by your customer. | 1,000 messages / month | See pricing |
| AICX Add-Ons | ||
| Messaging | ||
 Africa's Talking | ||
 Bitrix24 | ||
 LINE | ||
 FB Messenger | ||
 MS Teams | ||
 SMS | ||
 Telegram | ||
 Twilio | ||
 X (Twitter) | ||
 Viber | ||
 Webchat | ||
 WhatsApp | ||
 Zalo | ||
| Helpdesk | ||
 FreshChat | ||
 LiveChat | ||
 Zendesk | ||
 Intercom | ||
| Scraping | ||
 Winnow | Book Demo | |
Initiate chat Equip agents to proactively start dialogues with any customer, facilitating timely and direct communication from within the Proto platform for all your channels. | ||
Proactive automation Enhance customer relations by automating personalised outreach via chatbots based on customer segments, fostering engagement at crucial touchpoints to boost acquisition, loyalty, and revenue across all integrated messaging channels. | ||
Manual agent intervention Enable agents to seamlessly intervene in bot-led conversations, ensuring human touch where it counts for elevated customer service. | ||
| $499 / month | ||
Modify writing Agent feature to change message tone, customising interactions to suit customer sentiment. | ||
Change tone Agent feature to modify their writing, aligning with the desired customer service tone. | ||
Fix writing Agent feature to fix spelling and grammar, ensuring professional and accurate communication. | ||
Customer sentiment View customer sentiment by customer and conversation, aiding in emotionally intelligent service. | ||
Chat summaries Get a summary of chat in the Agent panel, providing quick context for ongoing interactions. | ||
Ticket summaries View a summary of tickets in the Agent panel, streamlining the support process. | ||
| $4,999 / month | ||
Live translation Agent-facing translation feature for real-time, cross-language communication. | ||
GPT data sharing Configure data shared with OpenAI and limit to non-private information, enhancing privacy and data security. | ||
Smart completion Show agents message suggestions based on embedded information, improving efficiency. | ||
Auto-apply tags Tags are applied automatically to chats using AI based on the chat history. | ||
| $1,499 / month | ||
Google Looker Studio Harness the full analytical power of Google Looker Studio, seamlessly embedded within proAnalytics for in-depth data visualisation and business intelligence directly on the Proto platform. | ||
Sentiment trend analysis Track sentiment across interactions to gauge overall customer satisfaction and identify areas for improvement. | ||
Data export and integration Export analytical data for use in other tools or integrate with external datasets for enriched insights. | ||
| $1,499 / month | ||
On-premise hosting Cater to compliance and local data management needs with on-premise hosting for complete control over data storage and processing within your infrastructure. | ||
White labelling Convert the Proto AICX Platform logo and colours to your brand for consistency with your clients and agents. | ||
API account access Gain access to your Proto account's resources, functionalities, and data via API for seamless integration. | ||
IP allowlist Enable an allowlist of valid IP addresses to secure account access. | ||
Custom email domains Custom domain emails can be configured for sending and receiving tickets and emails, maintaining brand consistency. | ||
Customer profile iFrame Embeddable iFrame for displaying customer profile pages from your CRM, backoffice or other solutions within the platform for quick access. | ||
Export data Capability to export data directly from the Proto interface, facilitating ease of external reporting and analysis. | ||
| $1,500 / agent / month | ||
Multi-language support Multiply your agents’ geographic coverage with the proGPT Max add-on feature of live translation, allowing them to chat is multiple languages without the cost of multilingual contact centres. | ||
Flexible contracts Alter the number of agents each month based on customer support volume, with no long-term contract to control costs and prevent vendor lock-in. | ||
Prompt expertise Hire agents in the Proto AICX Platform that have undergone generative AI prompt engineering training, allowing them to contribute improvements to your chatbots based on their customer interactions. | ||
Dedicated manager Onboard agents to your unique requirements after upgrading to proAgents, with a dedicated manager from the contact centre who will contact you. |
Save with CX automation
Estimate your ROI from AI customer experience
0%
Return on investment in first year of Proto AICX
The ROI estimate is based on averaged client data
PhilCare
In just the first few months of using Proto's platform, PhilCare immediately felt an improvement in delivering our services.
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Alex Aquino
CTO, PhilCare
2.6M
+101%YoY ▲
messages exchanged between customers and multilingual chatbot
See the case
Reseller Program
Partner with Proto
Proto grows across new markets and languages with local partners seeking specialised AI customer experience solutions
Thank you for your interest in being a Proto partner!
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Our team will reach out to you shortly with more information.
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