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Proto for responsible gaming

AI Customer Experience is more than cost savings — detect and engage problematic players in partnership with national gaming authorities.

Regulator alignment

Work with national regulators to create a safer gaming environment.

Localized intervention

Engage problem gamers via their preferred language and channel.

Youth betting

Setup a chat-based authentication system to lockout youth gamers.

Gaming operators and regulators embrace Proto's AI Customer Experience (AICX) solution to decrease multilingual support costs and intervene when problematic player behaviour is detected.
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As an online gaming company in expansion, we’re looking for customer support tech that can easily scale. Proto's solution fits into our business model perfectly and it’s really fun to build the technology together.
Andre Rodriguez
CEO, Goldblue AB

Responsible gaming with AICX

Proto's AI Customer Experience platform is designed for operators and regulators to process player complaints and proactively engage problem agmers.

Reach global consumers
Automate local languages
Transfer chats to agents
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.