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Learning Center

Access help articles and informative AICX resources.

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Build

Enabling the webhook URL in Zalo

Build

Configuring Zalo

Chat

Creating a welcome message

Humans

Editing a human profile

Account

Signing out of the AICX platform

Account

Editing a user profile

Account

Editing a company profile

Account

Creating aliases

Account

Changing the user status

Account

Adding users to a company

Account

Adding a company

Account

Accessing the learning center

Chat

User experience survey

Chat

Creating a note

Chat

Connecting Chat to a channel

Chat

Customizing Chat settings

Chat

Creating and editing aliases

Chat

Taking over a chat

Chat

Using canned replies

Chat

Using chat notifications

Chat

Transferring a chat

Chat

Using chat history

Chat

Creating and editing teams

Analytics

Overview of snapshot analytics

Chat

Creating and editing canned replies

Chat

Adding agents

Analytics

Creating dynamic reports

Humans

Filtering human profiles

Humans

Overview of Humans

Build

Annotating an entity

Build

Creating a label

Build

Creating an entity

Track

Creating a case notification

Track

Creating a respondent

Track

Creating a custom field

Track

Creating a category

Track

Creating a case

Track

Deleting a case group

Track

Renaming a case group

Humans

Creating a tag

Humans

Creating an authentication method

Humans

Creating a human profile

Track

Creating a case group

Build

Authorizing URLs in SMS

Build

Enabling the webhook URL in WhatsApp

Build

Configuring WhatsApp

Build

Configuring SMS

Build

Configuring Facebook Messenger

Build

Enabling the webhook URL in LINE

Build

Configuring LINE

Build

Creating a channel

Build

Customizing a Webchat customer rating

Build

Customizing a Webchat pre-chat form

Build

Customizing a Webchat layout

Build

Adding create case blocks to dialogue

Build

Adding modify variable blocks to dialogue

Build

Adding checkpoint blocks to dialogue

Build

Adding confusion blocks to dialogue

Build

Adding filler blocks to a dialogue

Build

Adding positive blocks to dialogue

Build

Adding negative blocks to dialogue

Build

Adding bio blocks to dialogue

Build

Adding goodbyes to a dialogue

Build

Adding greetings to a dialogue

Build

Adding triggers to dialogue

Build

Adding human media messages to dialogue

Build

Adding human messages to dialogue

Build

Adding authenticate blocks to dialogue

Build

Adding suggestion blocks to dialogue

Build

Adding jump blocks to dialogue

Build

Adding email blocks to dialogue

Build

Adding branch blocks to dialogue

Build

Adding switch language blocks to dialogue

Build

Adding agent takeover blocks to dialogue

Build

Adding carousels to dialogue

Build

Adding surveys to dialogue

Build

Adding media messages to dialogue

Build

Adding bot messages to dialogue

Build

Renaming a bot

Build

Configuring Webchat on your website

Build

Adding JSON API blocks to dialogue

Build

Testing the dialogue of a bot

Build

Adding languages to a bot

Build

Deploying a bot

Build

Deleting a bot

Build

Searching for a bot

Build

Creating a bot

Build

January 2021

Enabling the webhook URL in Zalo

Build

January 2021

Configuring Zalo

Build

July 2020

Annotating an entity

Build

July 2020

Creating a label

Build

July 2020

Creating an entity

Build

January 2021

Authorizing URLs in SMS

Build

January 2021

Enabling the webhook URL in WhatsApp

Build

January 2021

Configuring WhatsApp

Build

January 2021

Configuring SMS

Build

January 2021

Configuring Facebook Messenger

Build

January 2021

Enabling the webhook URL in LINE

Build

January 2021

Configuring LINE

Build

January 2021

Creating a channel

Build

January 2021

Customizing a Webchat customer rating

Build

January 2021

Customizing a Webchat pre-chat form

Build

January 2021

Customizing a Webchat layout

Build

January 2021

Adding create case blocks to dialogue

Build

January 2021

Adding modify variable blocks to dialogue

Build

January 2021

Adding checkpoint blocks to dialogue

Build

January 2021

Adding confusion blocks to dialogue

Build

January 2021

Adding filler blocks to a dialogue

Build

January 2021

Adding positive blocks to dialogue

Build

January 2021

Adding negative blocks to dialogue

Build

January 2021

Adding bio blocks to dialogue

Build

January 2021

Adding goodbyes to a dialogue

Build

January 2021

Adding greetings to a dialogue

Build

January 2021

Adding triggers to dialogue

Build

January 2021

Adding human media messages to dialogue

Build

January 2021

Adding human messages to dialogue

Build

January 2021

Adding authenticate blocks to dialogue

Build

April 2020

Adding suggestion blocks to dialogue

Build

January 2021

Adding jump blocks to dialogue

Build

January 2021

Adding email blocks to dialogue

Build

January 2021

Adding branch blocks to dialogue

Build

January 2021

Adding switch language blocks to dialogue

Build

January 2021

Adding agent takeover blocks to dialogue

Build

January 2021

Adding carousels to dialogue

Build

January 2021

Adding surveys to dialogue

Build

January 2021

Adding media messages to dialogue

Build

January 2021

Adding bot messages to dialogue

Build

January 2021

Renaming a bot

Build

January 2021

Configuring Webchat on your website

Build

January 2021

Adding JSON API blocks to dialogue

Build

January 2021

Testing the dialogue of a bot

Build

January 2021

Adding languages to a bot

Build

January 2021

Deploying a bot

Build

January 2021

Deleting a bot

Build

January 2021

Searching for a bot

Build

January 2021

Creating a bot

Track

January 2021

Creating a case notification

Track

January 2021

Creating a respondent

Track

January 2021

Creating a custom field

Track

January 2021

Creating a category

Track

January 2021

Creating a case

Track

January 2021

Deleting a case group

Track

January 2021

Renaming a case group

Track

January 2021

Creating a case group

Humans

January 2021

Editing a human profile

Humans

January 2021

Filtering human profiles

Humans

January 2021

Overview of Humans

Humans

January 2021

Creating a tag

Humans

January 2021

Creating an authentication method

Humans

January 2021

Creating a human profile

Analytics

January 2021

Overview of snapshot analytics

Analytics

January 2021

Creating dynamic reports

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Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across the Global South.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.