Creating a case
June 1, 2020
To create a case, go to the case group's CASES page and click CREATE CASE.
In the HUMAN section of the CREATE CASE page, enter the contact information for the customer making a complaint.
If the customer making the complaint is using a representative, select the yellow toggle in the Representative field and enter the representative's contact information.
In the CASE DETAILS section of the CREATE CASE page, enter the details of the complaint.
Once all the case information has been input, click CREATE CASE.
For additional instructions, please contact your AICX manager.