Creating and editing canned replies
Canned replies are a productivity tool that allow agents to create and select pre-written replies in CHAT.
To create a canned reply, hover on the desired team and click the pencil icon.
Under the CANNED REPLIES tab, click CREATE REPLY.
A sidebar will appear on the right side of the screen. In the sidebar, select a language and fill in the fields as required.
Once the information for the canned reply has been input, click CREATE.
To edit a canned reply, hover on the desired reply and click the pencil icon that appears.
A sidebar will appear on the right side of the screen. In the sidebar, edit the fields as necessary.
Once the reply has been updated, click SAVE.
For additional instructions, please contact your AICX manager.