Overview of Humans
July 31, 2020
In the AICX product suite, HUMANS is a customer relationship management (CRM) tool that allows agents to store bot user information.
Profiles are created and edited for every bot user. Each profile contains contact information, time stamps, notes and all the information required for customer management.
Profiles contain a record of all the channels by which a user accesses a bot. Multiple channels can be linked to one profile.
Some functions available in HUMANS are tagging and authentication. Tags are created in order to label and categorize profiles. Authentication methods are set up to verify the identity of each bot user.
For additional instructions, please contact your AICX manager.