Connecting Chat to a channel

To setup Chat (without using the chat bot or the Agent takeover block), create a bot in BUILD

Once the bot is created, click on the bot and go to the CHANNELS page.

Select a channel.

Under the CONFIGURATION tab, copy the Deploy snippet code and paste it into the <body> of your website.

Set the default team to receive the incoming chats instead of the bot. 

Ensure you have created live agent teams in CHAT

Please refer to the Creating and editing teams article for more information about how to create the teams and add agents for live chat. 


For additional instructions, please contact your AICX manager.

Connecting Chat to a channel
Connecting Chat to a channel
Connecting Chat to a channel
Connecting Chat to a channel

Weiying Kok is an NLP Engineer at Proto. She specializes in deep learning techniques for data aggregation. To reach Weiying, please write to her at weiying@proto.cx.