User experience survey
October 20, 2020
The user experience survey is a survey users receive automatically when an agent ends a chat. This feature allows a user to rate their experience with the agent they have just interacted with.
When the user fills out the survey and presses SEND, the agent will see the result in the chat window. The satisfaction survey will also be available under the HISTORY tab of CHAT.
For additional instructions, please contact your AICX manager.