Using canned replies
October 17, 2020
Canned replies are pre-written replies that agents are able to use in conversation with a customer. Once a canned reply has been created, agents are able to apply them during a chat.
To use a canned reply, go to the LIVECHAT page and click the lightning icon in the text field.
A sidebar with the preset canned replies will appear on the right side of the screen.
Once the sidebar appears, click the desired canned reply and the reply will automatically appear in the textfield for use.
For additional instructions, please contact your AICX manager.