This page is available in English at this time.
No items found.

GoodTech deploys Philippines chat banking with Proto’s AICX technology

2 min

Manila, Philippines

Proto’s AI Customer Experience (AICX) solution for financial consumer engagement has been deployed by GoodTech across underserved communities in the Philippines.

GoodTech, a Philippines financial services technology provider that includes historically-underserved consumers, has launched its GoodPay digital banking solution. This digital bank platform is uniquely and exclusively offered to consumers via chat messaging with Proto’s AICX platform to power conversations in Cebuano, Tagalog, and the mixed-language of Taglish (an English-Tagalog hybrid).

Using the “Gab” chatbot via Facebook Messenger and SMS, underbanked Filipinos are able to perform most everyday, money-handling functions that would previously need to be done face-to-face, which is harder than ever post-pandemic. This includes functions such as account setup, KYC, and transactions.

Most recently in the Philippines, this chatbot technology from Proto was deployed by the Central Bank of the Philippines (BSP) across 776 regulated financial institutions. The BSP deployment includes a Facebook Messenger, website, and SMS chatbot that handled a 4x consumer complaints surge during the pandemic and supported a legislative push for stronger consumer protection laws.

GoodTech CEO Sylvester Wong said: “Our mission to empower hardworking families starts by bringing everyday usefulness to people across the country, in cities and in the provinces. Breadwinners are earning and collecting payments more than ever through social media, and across far-flung distances. Financial inclusion starts by adapting to how people really transact with each other, in conversations and by texting – not by forcing adaptation to unfamiliar digital tools.”
Proto CEO Curtis Matlock said: “With this deployment, GoodTech has distinguished itself within the Philippines and Southeast Asian fintech industry by offering a truly localized engagement option for bottom-of-the-pyramid consumers. This is especially important considering the high rate of unbanked Filipinos – 71.4% as of 2019 – and the fact that the majority of new consumers in emerging markets are skipping the web platform experience in favour of easily accessible chat banking.”

Over the coming weeks, the Gab chatbot will be continuously upgraded with additional money handling functions and increasing intent classification accuracy across its historically-underserved languages. 

About GoodTech

GoodTech is an emerging fintech powerhouse focused on financial inclusion for millions of underserved families. Deploying its tech stack on payments, eKYC, and chat-based financial platform, GoodTech is building an inclusive financial ecosystem for its partners and their end-customers. The GoodTech team builds on decades of collective experience in mobile technology, microfinance, community empowerment, and banking implementation to change the financial lives of customers and empower their livelihood. 

About Proto

Proto is the leader for inclusive chatbots and multilingual contact centre automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. The Proto team has successfully developed novel deep-learning techniques and regulatory partnerships to maximize consumer experience, protection, and lifetime value across 20+ emerging markets.

Free trial

Brittany Martin is Head of Customer Experience of Proto. She specializes in AICX implementations, legal compliance, and multinational project management. To reach Brittany, please write to her at brittany@proto.cx.

Sign up today

Proto offer exclusive solutions. Share your info below and we'll get back to you with the best offer

Thank you for your interest in Proto product!
Our team will reach out to you shortly with more information.
(!) Something went wrong while submitting the form. Please try again.
Article
Team
Awards

Proto wins the 2019 Innovation Launchpad at iGaming Asia Congress

Proto wins the 2019 Innovation Launchpad Award at iGaming Asia Congress, the 2nd edition of Asia’s longest running C-level event for the online gaming industry.

Article
Solutions
HermesAI™

The Thai character confounding NLP engines

Proto broke the code as it includes Thai, the extremely difficult Southeast Asian language to its multilingual AI Customer Experience (AICX) solution.

Article
Team
Awards

Proto takes finalist position at AFI Global Policy Forum fintech showcase

Proto joined the list of 10 innovators chosen for their role in shaping the future of financial inclusion by the AFI Global Policy Forum's 1st fintech showcase.

Article
Partners

Proto partners with AIMS to empower Africa’s brightest machine learning graduates

Proto begins partnership with the African Institute for Mathematical Sciences (AIMS) empower Africa’s brightest machine learning graduates.

Article
Solutions
Financial

Africa’s central banks intend to deploy Proto's financial complaints automation for over 300M potential consumers

Africa’s central banks pick interest in Proto's financial complaints automation for over 300M potential consumers.

Article
Solutions

Proto releases AICX v2 product suite

Learn about the upgraded version v2 of Proto's product suite, with key features & language capabilities of its AI Customer Experience (AICX) solutions.

Article
Team

Sinitic is now Proto

Proto formerly known as Sinitic raises $2.1M for emerging market expansion improving customer experience and consumer protection.

Article
Partners

Proto partners with BFA Global for financial complaints automation solution at Africa's central banks

Automated solutions to help resolve customers complaints for Africa's central banks now made possible through Proto and BFA partnership.

Article
Solutions
Health

Proto provides free COVID-19 awareness chatbots to Global South healthcare services

Global South healthcare services leverage the free multi-lingual chatbots provided by Proto for COVID-19 awareness amongst the bottom-of-the-pyramid citizens.

Article
Solutions
Health

COVID-19 education chatbot launched for Nigeria’s Federal Capital Territory

Nigeria’s Federal Capital Territory (FCT) leverages Proto's solution provide support and educate the 2+ million multilingual residents of the city.

Article
Team

In 2021, AI customer experience is about inclusion

Proto leads as AI customer experience changes focus toward equality and inclusion for the year 2021 and the years ahead.

Article
Partners

MindwayAI and Proto partner up to localize responsible gaming

Mindway AI and Proto join forces in the launching of a multilingual virtual agent powered by GameScanner’s to localize responsible gaming.

Article
Solutions
Health

Proto to deploy multilingual chatbot for Ayurvedic medicare in India

Proto multilingual AI Customer Experience (AICX) solution adopted by Hempstreet, India’s leading cannabis-based Ayurvedic medicare provider.

Article
Solutions
Financial

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Partnership between African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia.

Article
Partners

PaySwitch and Proto partner to provide conversational payment processing to Africa’s commercial banks

New partnership between PaySwitch and Proto to provide conversational payment processing to Africa’s commercial banks.

Article
Partners

Africa’s Talking and Proto partner to enable conversational financial services across Africa’s SMS networks

Proto provides African central banks and financial service providers with consumer support automation for African languages via SMS feature phones.

Article
Partners

Proto raises $1.8M seed round for emerging market expansion

Read how Yolo Investments boosts Proto’s expansion and position as a leader in inclusive chatbots and contact centre automation across emerging markets.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.