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Proto provides free COVID-19 awareness chatbots to Global South healthcare services


min read

Written by
Curtis Matlock
Chief Executive Officer
Created on:
April 27, 2020

Chatbots are playing an important role in sharing awareness about COVID-19 via messaging apps.

However, countries in the Global South with a high proportion of bottom-of-the-pyramid citizens are left out from this service for two key reasons: native languages are not supported and/or these chatbots require messaging apps on smartphones.

To expand service, Proto rapidly developed a COVID-19 education chatbot compatible with SMS feature-phones, in addition to popular messaging apps. The chatbot currently offers localized Natural Language Understanding for Swahili, Igbo, Yoruba, French, Arabic, Malay and Tagalog.

If you represent a healthcare provider in the Global South that requires this free service, please contact Curtis Matlock at

The COVID-19 chatbot dialogue is customizable and uses the same logic as Proto's financial inclusion chatbots for rural populations, built in partnership with central banks.
Written by
Curtis Matlock

Curtis Matlock is CEO of Proto. He leads globally distributed teams to achieve social impact and growth objectives in emerging markets. To reach Curtis, please write to him at