Proto shortlisted for Rising Star at 2019 EGR B2B Awards
June 3, 2019
Proto, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers in the iGaming industry, was recently shortlisted for the EGR B2B Services Rising Star award.
“We’re pleased to be shortlisted for this prestigious award, particularly after winning the 2019 Innovation Award at iGaming Asia Congress in March,” said Proto CEO Curtis Matlock. “While there are hundreds of ‘chatbot’ providers, Proto continues to lead player experience automation for iGaming with our specialized Natural Language Processing tech for Chinese, Thai, Japanese and other non-English languages. This solution enables operators with global brands to reduce contact centre expenses while improving player conversion and retention rates.”
The 10th EGR B2B Awards, from EGR magazine, is focused on recognizing suppliers from across all major online gaming disciplines including betting and gaming software, networks, mobile, payments, recruitment, IT and infrastructure.
Proto, the market-leader in AI Customer Experience (AICX) solutions for multilingual contact centers, serves emerging markets and customer segments with a vertically-integrated customer experience product suite and proprietary natural language processing (NLP) engine for non-English languages. Proto's deep-learning technology and iGaming domain expertise increase automation rates and maximizes player lifetime value.