This page is available in English at this time.
No items found.

Proto to deliver AICX technical session at the Alliance for Financial Inclusion's Consumer Empowerment and Market Conduct Working Group

5

min

San Salvador, El Salvador

Proto will deliver the keynote technical session at the Alliance for Financial Inclusion's Consumer Empowerment and Market Conduct Working Group (CEMCWG) regarding the use of its AI Customer Experience (AICX) technology by financial supervisory authorities to improve consumer protection. Register for the session.

Description
The development of artificial intelligence (AI) to enhance the overall financial customer experience is increasing significantly in the recent years. A 2020 report highlights the following trends on AI customer experience (AICX): 94% organizations say that improving the customer experience is the key objective behind launching new AI-enabled initiatives and customers are becoming comfortable in interacting with AI on a regular basis; 51% have daily AI-enabled interactions (like talking to a chatbot) with banking and insurance firms; 78% customers expect to increase touchless interactions as the COVID-19 crisis prolongs; financial services firms have already perceived the positive impact on their bottom-line of implementing AI in customer-facing functions, including reduced cost of operations (13%) and increased revenue per customer (10%).

While implementing AI may still be a challenge for traditional banking institutions, financial technology (FinTech) companies became a main player in delivering AI-driven products and services to enhance the processes around financial services and financial customer experience. In a financial inclusion perspective, AI is a powerful tool to overcome traditional inclusion challenges through, for instance, the use of tiered KYC in customer identification process; alternative data sources and credit history analytics via person's social network, call history and mobile phone top ups.

Moreover, the COVID-19 crisis has had swift and wide-ranging effects on financial consumer behavior, empowerment and resilience, felt hardest by the most vulnerable segments who are running high risks such as losing their income, increased trouble of paying bills, scams, fraud and overindebtness. These COVID-19-driven modifications in customer behaviors offer a unique opportunity for financial institutions in AICX implementation. In addition to better KYC processes, AI can support financial institutions in various areas, including documents processing, more personalized financial products and services and consumer protection. On the latter, AI appears as a key instrument in real-time fraud detection and fraud prevention solutions. As more consumers reduce the use of cash and increase the usage of digital payment (contactless cards, digital wallets etc), cyber fraud is on the rise.

Additionally, AICX can support financial institutions’ complaint handling and help and redress for financial customer. AI and chatbots are instrumental in creating an optimal customer experience in the banking and financial services space as they’re fast, efficient and cost-effective. AICX can enhance consumer complaints management by providing bottom-of-the-pyramid consumers with recourse channels, detect misconduct by tracking trends in complaints to find and address to market misconduct, ensure resolution by monitoring and compel resolution across regulated institutions. AI based solutions will both help positively transform the customer experience, as well as help to ensure that the bank remains in compliance with various industry regulations.

Objectives

The audience will gain a deep understanding of the concept of AI Customer Experience and how it relates to financial inclusion; understand, through practical financial institution examples, how a country can benefit from AICX applied to financial customer protection; and, bring these learnings into perspective with most vulnerable population groups and the current global crisis of COVID-19.

Article
Team
Awards

Proto wins the 2019 Innovation Launchpad at iGaming Asia Congress

Proto wins the 2019 Innovation Launchpad Award at iGaming Asia Congress, the 2nd edition of Asia’s longest running C-level event for the online gaming industry.

Article
HermesAI™

The Thai character confounding NLP engines

Proto broke the code as it includes Thai, the extremely difficult Southeast Asian language to its multilingual AI Customer Experience (AICX) solution.

Article
Team
Awards

Proto takes finalist position at AFI Global Policy Forum fintech showcase

Proto joined the list of 10 innovators chosen for their role in shaping the future of financial inclusion by the AFI Global Policy Forum's 1st fintech showcase.

Article
Partners

Proto partners with AIMS to empower Africa’s brightest machine learning graduates

Proto begins partnership with the African Institute for Mathematical Sciences (AIMS) empower Africa’s brightest machine learning graduates.

Article
Partners

Proto partners with BFA Global for financial complaints automation solution at Africa's central banks

Automated solutions to help resolve customers complaints for Africa's central banks now made possible through Proto and BFA partnership.

Article
Health

Proto provides free COVID-19 awareness chatbots to Global South healthcare services

Global South healthcare services leverage the free multi-lingual chatbots provided by Proto for COVID-19 awareness amongst the bottom-of-the-pyramid citizens.

Article
Government

COVID-19 education chatbot launched for Nigeria’s Federal Capital Territory

Nigeria’s Federal Capital Territory (FCT) leverages Proto's solution provide support and educate the 2+ million multilingual residents of the city.

Article
Team

In 2021, AI customer experience is about inclusion

Proto leads as AI customer experience changes focus toward equality and inclusion for the year 2021 and the years ahead.

Article
Partners

MindwayAI and Proto partner up to localize responsible gaming

Mindway AI and Proto join forces in the launching of a multilingual virtual agent powered by GameScanner’s to localize responsible gaming.

Article
Health
Clients

Proto to deploy multilingual chatbot for Ayurvedic medicare in India

Proto multilingual AI Customer Experience (AICX) solution adopted by Hempstreet, India’s leading cannabis-based Ayurvedic medicare provider.

Article
Government

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Partnership between African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia.

Article
Partners

PaySwitch and Proto partner to provide conversational payment processing to Africa’s commercial banks

New partnership between PaySwitch and Proto to provide conversational payment processing to Africa’s commercial banks.

Article
Partners

Africa’s Talking and Proto partner to enable conversational financial services across Africa’s SMS networks

Proto provides African central banks and financial service providers with consumer support automation for African languages via SMS feature phones.

Article
Partners

Proto raises $1.8M seed round for emerging market expansion

Read how Yolo Investments boosts Proto’s expansion and position as a leader in inclusive chatbots and contact centre automation across emerging markets.

Article
Partners
Clients

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Government
Clients

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Financial
Clients

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Government
Clients

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

Article
Health
Clients

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Article
Partners

Proto and Pindo partner to improve access to AI customer experiences in Africa

Learn more about the integrated solution between Proto and Pindo to improve access to AI customer experience with API and SMS messaging in Africa.

Article
Team

Canadian AI firm Proto invests $1M in Rwanda for Africa expansion

Proto’s invests in new Africa HQ in Kigali as Rwanda transform into the region's leading hub for artificial intelligence and digital technology.

Article
Partners

Proto partners with Eclectics to provide conversational AI to Africa’s financial institutions

New partnership between Proto and Eclectics to provide conversational AI solutions to the African financial sector and digital banking organizations.

Article
Health
Clients

PhilCare deploys Proto’s AI chatbot to improve quality patient experience

PhilCare, a leading health maintenance organization in the Philippines, implemented Proto’s AI chatbot to automate multilingual patient support.

Article
Partners

Proto’s AI chat banking in local languages now available on Temenos Exchange

The collaboration brings conversational banking powered by Proto’s AI-enabled multilingual chatbots to Temenos financial customers worldwide.

Comparison

Proto vs. Zendesk

Compare how Proto and Zendesk chatbots deal with support queries. Deploy AICX solutions and automate communication with underserved communities

Comparison

Proto vs. Freshworks

Contact centres compare Proto to Freshdesk when upgrading to multilingual chatbots and artificial intelligence.

Article
Team

Proto receives $1.45M from FedDev Ontario

Proto received a $1.45M contribution from FedDev Ontario in Canada to expand its AI-enabled CX solutions for low-resourced languages in Africa and Asia.

Comparison

Proto vs. tawk.to

Contact centres compare Proto to tawk.to when upgrading from manual support to multilingual chatbots and artificial intelligence.

Comparison

Proto vs. Botfuel

Contact centres compare Proto to Botfuel when upgrading to multilingual chatbots and artificial intelligence.

Article
Partners

JLMB Tech Ventures and Proto partner to scale chatbot solutions across the Philippines

JLMB Tech Ventures and Proto partner to scale Proto’s AI customer experience chatbots across public and private organizations in the Philippines.

Comparison

Proto vs. Infobip

Contact centres compare Proto to Infobip when upgrading to multilingual chatbots and artificial intelligence.

Comparison

Proto vs. Chatfuel

Contact centres compare Proto to Chatfuel when upgrading to multilingual chatbots and artificial intelligence.

Article
Government

How Proto chatbots help the Philippine government deliver No Wrong Door service to citizens

Proto’s AI Citizen Experience (AICX) solutions enable government agencies in the Philippines to comply with the ‘No Wrong Door’ policy by using chatbots for local languages.

Article
Financial

How are crypto & FX businesses using Proto chatbots to improve customer trust

How cryptocurrency and foreign exchanges use Proto chatbots to automate trading and build trust with customers.