AICX for

Lotteries

Proto CX automation for lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to scale support for customer ticket purchases, winning numbers, and FAQs at scale.

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Player support at scale

Scale multilingual support for player queries about jackpots, ticket purchase, and more in over 100 local languages.

Proactive engagement

Proactively engage website visitors with updates about jackpots without disrupting the user experience on your website.

Regulatory alignment

Authenticate ticket purchases and limit problematic behaviour with automated KYC processes.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Patience

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FAQ

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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