AICX for

Lotteries

Proto CX automation for lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to scale support for customer ticket purchases, winning numbers, and FAQs at scale.

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Player support at scale

Scale multilingual support for player queries about jackpots, ticket purchase, and more in over 100 local languages.

Proactive engagement

Proactively engage website visitors with updates about jackpots without disrupting the user experience on your website.

Regulatory alignment

Authenticate ticket purchases and limit problematic behaviour with automated KYC processes.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Supported channels

Africa's leading API platform for SMS and more with 80,000 developers.

Android SDK

Proto's software development kit for Android mobile applications.

Bitrix24

Messaging, CRM, and data sharing for mid-market contact centers.

LINE

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Messenger

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Salesforce

Messaging, CRM, and data sharing for enterprise contact centers.

SMS

The messaging system for feature phone users across the Global South.

twilio

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

Twitter

The world's leading microblogging app with 330M users.

viber

Eastern Europe and Asia's preferred messaging app for 260M users.

WEbchat

Proto's webchat with customized branding for business websites.

Webhook

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Zalo

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

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Jeni

Patience

Ask Proto's experts about eGovernment messaging

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Curtis

Vanessa

FAQ

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Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

book demo

Proto CX automation for lotteries

Player support at scale

Proactive engagement

Regulatory alignment

24/7 x 365 contact center automation

Ask Proto's local team about CX automation

Ask Proto's experts about eGovernment messaging

FAQ

Return on investment

Average Values

The Results

329

109,191

0

0

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