AI Chatbot for

Lotteries

Proto chatbot for lotteries

National and charitable lotteries deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Scale without costs

Expand across new demographics without the expense of native-speaking agent recruitment and turnover.

Improve player loyalty

Send proactive and personalized omnichannel offers to players based on their gaming behaviour.

Regulatory alignement

Deploy chat-based KYC and authentication to stay on top of player verification and limit problematic behaviour.

CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto's local team about CX automation

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Jeni
Patience

Ask Proto's experts about governance chatbots

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Curtis
Vanessa

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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