AI Chatbot for

Municipal Services

Proto chatbot for municipal services

City service providers deploy Proto’s AI Customer Experience (AICX) solution to improve citizen engagement across language, geography, and gender.

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Promote citizen education

Repurpose support channels to deliver proactive and accurate information that improve citizens’ outcomes.

Include all residents

Deploy multilingual chatbots that process inquiries from diasporas and historically-marginalized groups.

Listen to citizens

Easily conduct citizen surveys and feedback analysis with omnichannel and multilingual chatbots.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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