AI Chatbot for


Proto chatbot for ombudsmen

Ombuds offices deploy Proto’s AI Customer Experience (AICX) solution to improve access to recourse for citizens and rapidly detect government misconduct.

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Protect citizens without costs

Deploy efficient AI technology to process multilingual citizen complaints with long wait times and operational costs.

Anonymize whistleblowing

Leverage omnichannel chatbots to gather sensitive info from whistleblowers who are hesitant to speak with a human.

Increase trust in the state

Establish a direct connection between the ombudsman and citizens to guarantee an underlying sense of fairness.


24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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