AI Chatbot for

Ombudsmen

Proto chatbot for ombudsmen

Ombuds offices deploy Proto’s AI Customer Experience (AICX) solution to improve access to recourse for citizens and rapidly detect government misconduct.

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Protect citizens without costs

Deploy efficient AI technology to process multilingual citizen complaints with long wait times and operational costs.

Anonymize whistleblowing

Leverage omnichannel chatbots to gather sensitive info from whistleblowers who are hesitant to speak with a human.

Increase trust in the state

Establish a direct connection between the ombudsman and citizens to guarantee an underlying sense of fairness.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Build
Chat
Track
train
humans
analytics
Supported channels
africa's talking
Africa's leading API platform for SMS and more with 80,000 developers.
Android SDK
Proto's software development kit for Android mobile applications.
Bitrix24
Messaging, CRM, and data sharing for mid-market contact centers.
LINE
Japan, Thailand, and Taiwan's leading messaging app with 700M users.
Messenger
The world's second most popular messaging app with 1.3B users.
Microsoft Teams
Workspace chat, videoconferencing, and data sharing for enterprise.
Salesforce
Messaging, CRM, and data sharing for enterprise contact centers.
SMS
The messaging system for feature phone users across the Global South.
twilio
The world's leading API platform for SMS and more with 5M developers.
Twitter
The world's leading microblogging app with 330M users.
viber
Eastern Europe and Asia's preferred messaging app for 260M users.
WEbchat
Proto's webchat with customized branding for business websites.
Webhook
Proto's chatbot webhook for external livechat tools.
Whatsapp
The world's leading messaging app with 1.6B users.
Zalo
Vietnam's leading messaging app with 100M users.

Ask Proto about your customer experience automation

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Return on investment

Average Values

i
A customer is a unique user of your support.

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Powered by constant HermesAI™ learning across language domains.
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Controlled costs for scaling services across new and existing markets.
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Automated complaints processing for regulated digital ecosystems.
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Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.

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