AI Chatbot for

Phone

Proto chatbot for mobile

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and support across language, geography, and gender.

Get your Chatbot
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Chat payments

Allow consumers to receive and pay bills via multilingual and omnichannel chatbots.‍‍

Proactive customer engagement

Send consumers proactive offers and notifications about current usage in their preferred languages and messaging channels.

Scale without costs

Grow your company without wasting capital on expensive and traditional multilingual contact centres.

CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Build
Chat
Track
humans
analytics
Data
Supported channels
africa's talking
Africa's leading API platform for SMS and more with 80,000 developers.
Android SDK
Proto's software development kit for Android mobile applications.
Bitrix24
Messaging, CRM, and data sharing for mid-market contact centers.
LINE
Japan, Thailand, and Taiwan's leading messaging app with 700M users.
Messenger
The world's second most popular messaging app with 1.3B users.
Microsoft Teams
Workspace chat, videoconferencing, and data sharing for enterprise.
Salesforce
Messaging, CRM, and data sharing for enterprise contact centers.
SMS
The messaging system for feature phone users across the Global South.
twilio
The world's leading API platform for SMS and more with 5M developers.
Telegram
Heavily encrypted messaging app with 500 million users.
Twitter
The world's leading microblogging app with 330M users.
viber
Eastern Europe and Asia's preferred messaging app for 260M users.
WEbchat
Proto's webchat with customized branding for business websites.
Webhook
Proto's chatbot webhook for external livechat tools.
Whatsapp
The world’s leading messaging app with 2B users.
Zalo
Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

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Jeni
Patience

Ask Proto's experts about governance chatbots

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Curtis
Vanessa

Phone

FAQ

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Return on investment

Average Values

i
A customer is a unique user of your support.

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across industries.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

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‍customers

14 day trial
Ghana
India
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Malaysia
Nigeria
Philippines
Rwanda
South Africa
UAE
Uganda
Zambia
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