AI Chatbot for

Phone

Proto chatbot for mobile

Telecom operators deploy Proto’s AI Customer Experience (AICX) solution to improve access to customer protection and across language, geography, and gender.

Get your Chatbot

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Chat payments

Allow consumers to receive and pay bills via multilingual and omnichannel chatbots.‍‍

Proactive customer engagement

Send consumers proactive offers and notifications about current usage in their preferred languages and via their known messaging channels.

Scale without costs

Grow your company without wasting capital on expensive and traditional multilingual contact centres.

CASE STUDY

CASE STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto about your customer experience automation

Book demo

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.

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Telecom Regulator

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local customers