AI Chatbot for

Sportsbooks

Proto chatbot for sportsbooks

Gaming brands deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of multilingual player support while boosting retention.

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Scale without costs

Expand across new markets without the expense of native-speaking agent recruitment and turnover.

Improve player loyalty

Send proactive and personalized omnichannel offers to players based on their gaming behaviour.

Regulatory alignment

Deploy chat-based KYC and authentication to stay on top of player verification and limit problematic behaviour.

Player support automation from Asia to the Americas

The automated player experience solution across Yolo's online casino and sportsbook brands reduces support costs and improves player satisfaction.

"We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future."
Tim Heath
Yolo Group, Chairman
CASE STUDY

Automated multilingual player experience for Sportsbet.io

The Proto chatbot optimized the multilingual player experience in Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into Sportsbet.io player management system.

READ STUDY
"We are huge fans of Proto’s tech-led approach to transforming the end user experience. The company is a perfect match for Yolo, particularly with its unparalleled expertise across emerging markets. And with Proto backed by a world-class team which is absolutely focused on the end user, we’re excited to support the company into the future."
Tim Heath
Yolo Group, Chairman
CASE STUDY

Automated multilingual player experience for Sportsbet.io

The Proto chatbot optimized the multilingual player experience in Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment. The chatbot handles repetitive player queries with full integration into Sportsbet.io player management system.

READ STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto's local team about CX automation

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Patience

Ask Proto's experts about governance chatbots

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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