Proto CX automation for sportsbooks

Sportsbooks deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support for betting, KYC processes, and more.

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Scale multilingual support

Sportsbet.io automated over 60% of multilingual player support in the first two months of deploying Proto’s solution.

Personalize player support

Send proactive and personalized omnichannel offers to players and scale live support to VIP players based on their betting behaviour.

Regulatory alignment

Limit youth betting and achieve regulatory alignment with automated KYC and authentication processes.

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ARTICLE

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

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We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.

Felipe Rezende

Yolo Group, Project Manager

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.

Felipe Rezende

Yolo Group, Project Manager

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

AICX