AICX for

Sportsbooks

Proto CX automation for sportsbooks

Sportsbooks deploy Proto’s AI Customer Experience (AICX) solution to automate multilingual player support for betting, KYC processes, and more.

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Scale multilingual support

Sportsbet.io automated over 60% of multilingual player support in the first two months of deploying Proto’s solution.

Personalize player support

Send proactive and personalized omnichannel offers to players and scale live support to VIP players based on their betting behaviour.

Regulatory alignment

Limit youth betting and achieve regulatory alignment with automated KYC and authentication processes.

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ARTICLE

CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

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We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.
Felipe Rezende
Yolo Group, Project Manager
CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY
We needed an AI-based solution to automate player support in 10 languages for 600+ chats per day. Proto does it all via webchat, LINE and Telegram and integrates with our player management system.
Felipe Rezende
Yolo Group, Project Manager
CASE STUDY

Automated multilingual player experience for Sportsbet.io

Proto's AI-enabled player experience solution optimized multilingual service for Sportsbet.io with in-game, no-wait support for its global player base. The solution handled 165,834 messages within three months of deployment, with full integration into the Sportsbet.io player management system.

READ STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Patience

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FAQ

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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