AICX for


Proto CX automation for utilities

Utility providers deploy Proto’s AI Customer Experience (AICX) solution to improve service access and efficiency across language, geography, and gender.

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Chat payments

Allow energy and water consumers to receive and pay bills via multilingual and omnichannel chatbots.

Off-grid support

Allow bottom-of-the-pyramid and rural consumers with off-grid energy to access rapid multilingual support.

Scale without costs

Grow your utility service without wasting capital on expensive and traditional multilingual contact centres.

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24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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What is CX automation for utilities?

Instead of relying exclusively on live agents, AICX for utilities automates customer service for issues such as simple questions, account updates, service interruption notifications, and other basic tasks. As a result, live agents are free to handle more complex issues.

Proto's AICX platform can identify over 100 local languages such as Tagalog, Kinyarwanda, and Twi, allowing multilingual utility contact centres to reach underserved customer segments and new markets.

How can utility service providers leverage AI for customer support?

AI-enabled utility customer service can provide rapid customer support using natural language processing, which allows them to understand and respond to customer inquiries. They can:

  • Answer frequently asked questions
  • Resolve bill payments and account issues
  • Report service outages and updates
  • Troubleshoot service issues

The Proto platform can also monitor automation performance and customer satisfaction with location-based data and other analytics, giving utilities providers insight into the success of different contact centres.

What are the advantages of using CX automation for utilities?

CX automation for utility service providers can help maintain efficient operations at scale, while mitigating administrative costs. Rapid, automated support and notifications for both on and off-grid customers has many advantages including:

  • Reducing wait times for customer support
  • Broadening the reach of marketing campaigns
  • Making important information more accessible
  • Reducing human error in administrative tasks

Proto’s AICX platform can also be maintained without advanced technical knowledge.

What are the advantages of Proto’s solution over providers?

Proto’s CX automation platform offers support for underserved languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish. Proto can integrate with livechat to provide seamless omnichannel customer service for multilingual contact centres, with service across local channels such as Africa's Talking, LINE, and Zalo.

Where can I find more information about Proto?

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how the Proto platform works, take a look at our documentation.

To try Proto, book a demo using the chatbot widget on the bottom right or sign up for a 14 - day free trial.

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact centre savings / month


Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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