AI Chatbot for Operators

Proto chatbot for operators

Businesses deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

14 day trial Solution Map

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

We chose Proto for automating patient chats with a network of 60,000 doctors and 10,000 clinics in India because of its local language understanding and integration capability.

Access to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.

Conversational commerce

Allow customers to check balance, pay bills and transfer money within the omnichannel chatbot experience.

Scale without costs

Grow your business without wasting capital on expensive and traditional multilingual contact centres.

Localize first

Unlock new customer segments with inclusive chatbots that work across languages and ethnicities.

Central banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Digital banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Lenders

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Microfinance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Insurance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

SOLUTIONS

CX automation at national scale

Proto deploys these AICX solutions across ecosystems of regulators and operators.

Ask Proto about your customer experience automation

Book demo

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.