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Proto CX automation for Bitrix24

Proto's AI Customer Experience (AICX) platform integrates with Bitrix24 to connect CX automation with external CRM features.

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Proto's no-coding integration connects the Proto platform to Bitrix24 without developer effort.

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What is a CX automation for Bitrix24?

CX automation for Bitrix24 can help customer service agents by automating answers to simple queries, keeping customer account details in one place, and tranferring complex queries to live agents in Bitrix24. This frees up live agents to focus on more complex customer queries and reduces reliance on manual data entry, which is prone to human error.

Proto’s multilingual chatbots can automate queries in over 100 local languages, allowing Bitrix24 users to provide best-in-class customer support for local customers. Proto also connects with Bitrix24 in a few steps, making it easy to get started without developer effort.

What are the advantages of using Proto for Bitrix24?

In addition to automating repetitive queries, Proto's AICX platform can triage conversations based on language spoken and other criteria, directing customers who need live support to the right agent. This saves time for multilingual agents and companies with multiple departments.

Proto can also consolidate customer information across multiple channels in one place, so customer chats across channels such as SMS, Messenger, and WhatsApp will appear in the same place as Bitrix24 chats.

What can Proto AICX do in Bitrix24 channels?

Proto also offers complete AI Customer Experience solutions tailored to specific industries, all of which include:

  • A no-code chatbot builder
  • Conversational chatbots
  • Automated case management
  • Conversation history in one place
  • Analytics and reporting

In addition to Bitrix24, Proto can also be deployed across many other supported channels including SMS, Messenger, and WhatsApp.

How can I integrate Bitrix24 with Proto?

To add Proto to a Bitrix24 account, you must create a local application on your Bitrix24 account and then follow a few simple steps to set up your account. You can read more about how to integrate Proto with Bitrix24 here.

Once Proto has been set up, you can configure the platform to forward queries to live agents based on conditions specific to your business.

Where can I find more information about Proto?

For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.

For more information on how Proto works, take a look at our documentation.

How can Proto help businesses use ChatGPT for Bitrix24?

Large language models like ChatGPT can create human-like responses to customer service inquiries – but effective customer service management requires tracking, case management, livechat, and analytics tools to scale personalised service. 

Proto can help businesses leverage large language models like ChatGPT with features such as:

  • Proactive chat to engage website visitors with personalised messaging
  • Livechat tools to connect customers with live agents seamlessly
  • Management tools with case tracking and analytics for consistent service quality
  • Natural language processing for better accuracy in underserved languages

Proto's roadmap includes future integrations with ChatGPT to improve intent classification, enhance tone in agent messages, automatically summarise chats, and more.

What is the difference between a chatbot and CX automation for Bitrix24?

Chatbots are programs that automate responses to customer questions, whereas CX automation streamlines the entire customer service management process. 

For example, Proto's platform collects data from customer conversations to automatically generate customer profiles, track and manage omnichannel cases in one place, and view contact centre automation KPIs for continuous improvement.

Businesses can use Proto to connect chatbots and live customer service agents, so complex customer queries can be automatically routed to the correct agent with all of the prior chat information. Permission structures for agents can determine what they're able to view and interact with on the chat platform based on their role.

Additionally, businesses with sensitive data can connect Proto with their own Azure SQL, MySQL, MariaDB and PostgreSQL databases with no sensitive information saved on the cloud.

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