Proto’s no-coding integration connects the Proto platform to WhatsApp via Business Cloud API.
messages processed via WhatsApp with Proto
CX automation for WhatsApp can help customer service teams answer customer queries, manage customer cases, and analyze customer data in real time. Instead of relying exclusively on live agents, CX automation for WhatsApp can answer frequently asked questions, update account details, and send important notifications directly to customers’ phones.
Proto can also speak in over 100 low-resourced languages such as Tagalog, Kinywarwanda, and Twi, allowing multilingual contact centres to automate service in their customers’ preferred language.
WhatsApp is the world’s leading messaging app with over 2B users – but providing live service on WhatsApp is a significant expense. Businesses can scale their reach more effectively with CX automation for WhatsApp that combines automated chat with live support, analytics, and customer data.
Proto can automate queries across multiple channels, so contact centres can view messages across WhatsApp, Messenger, SMS, and other channels in one place.
Proto offers a complete AI Customer Experience solution tailored to specific industries, all of which include:
In addition to WhatsApp, Proto can also be deployed across many other supported channels.
Take a look at our documentation on WhatsApp channel setup, or book a demo to learn more.
For more in-depth information about how Proto has helped governments and businesses, take a look at our case studies.
For more information on how Proto works, take a look at our documentation.
Large language models like ChatGPT can create human-like responses to customer service inquiries – but effective customer service management requires tracking, case management, livechat, and analytics tools to scale personalised service.
Proto can help businesses leverage large language models like ChatGPT with features such as:
Proto's roadmap includes future integrations with ChatGPT to improve intent classification, enhance tone in agent messages, automatically summarise chats, and more.
Chatbots are programs that automate responses to customer questions, whereas CX automation streamlines the entire customer service management process.
For example, Proto's platform collects data from customer conversations to automatically generate customer profiles, track and manage omnichannel cases in one place, and view contact centre automation KPIs for continuous improvement.
Businesses can use Proto to connect chatbots and live customer service agents, so complex customer queries can be automatically routed to the correct agent with all of the prior chat information. Permission structures for agents can determine what they're able to view and interact with on the chat platform based on their role.
Additionally, businesses with sensitive data can connect Proto with their own Azure SQL, MySQL, MariaDB and PostgreSQL databases with no sensitive information saved on the cloud.
