Notes can now be coloured from a beautiful preset palette, or set to custom values.
Your customers can upload attachments into Webchat conversations with bots or agents. Files can be limited by type, size, or security filtering.
Your customers’ profile menu seen in livechats and ticketing now supports iframing of your system’s unique customer data—great for enabling agents to visualize and manage that data directly within Proto.
Cosmetic and functional updates to the Webchat sandbox.
Build and Chat Histories now indicate their loading state.
When a customer replies to a ticket, your assigned respondents to that ticket will automatically receive the reply as well.