Release Notes

What’s new

Enhanced Note Colouring

Notes can now be coloured from a beautiful preset palette, or set to custom values.

Webchat File Uploads

Your customers can upload attachments into Webchat conversations with bots or agents. Files can be limited by type, size, or security filtering.

Customer Profile iFrame

Your customers’ profile menu seen in livechats and ticketing now supports iframing of your system’s unique customer data—great for enabling agents to visualize and manage that data directly within Proto.

Webchat Demo Page Redesign

Cosmetic and functional updates to the Webchat sandbox.

Loading Indicator

Build and Chat Histories now indicate their loading state.

Ticket Replies Sent to Respondents

When a customer replies to a ticket, your assigned respondents to that ticket will automatically receive the reply as well.

Bug fixes:

• The old username is no longer displayed after the user has logged in with the new username
• Check conversation timeout no longer ends conversations before set timeout duration
• Fixed the customField returning null in Track API GET cases request
• Fixed agent messsages being displayed with tags in the Chat list
• and other bug fixes and security improvements