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JLMB Tech Ventures and Proto partner to scale CX automation across the Philippines

5

min read

Published:
November 10, 2022

JLMB Tech Ventures President Roberto de Guzman and Proto’s Asia Director Jeni de la Paz-Dantoc officially signed the partnership agreement to scale Proto’s multilingual AICX solutions for businesses and government organisations across the Philippines.

Proto, a Canadian-based tech company that provides AI-enabled customer experience solutions, announced a new reseller partnership with JLMB Tech Ventures, an information and communications technology (ICT) integrator in the Philippines. The partnership will enable JLMB to expand the multilingual software across private and public sector organisations.

JLMB works with business and government organisations at every stage of growth to enhance productivity and efficiency with technology. The company creates technology infrastructures that foster innovation, through integration strategies for everything from hardware and IoT devices to business applications and emerging technologies.

Proto’s AI customer experience solutions enable contact centres from diverse industries, such as financial and healthcare services, to automate scaling volumes of customer queries across local and mixed languages, including Tagalog, Cebuano, and Taglish. Proto's CX automation platform can be deployed across popular messaging channels like Facebook Messenger, WhatsApp, Twitter, and SMS, allowing businesses and governments to include the maximum number of local consumers.

JLMB’s new partnership with Proto will enable them to incorporate Proto’s solutions into their integration strategies with clients, including local government units (LGUs) and financial institutions.

JLMB Tech Ventures President Roberto de Guzman said: “We have several clients across industries who are searching for an effective chat system to address their traditional Filipino customers without breaking the bank. Proto has all these features and more. Their track record of implementation in other countries with similar economies as the Philippines provides them the domain expertise and experience to do it right. Proto is certainly the partner we are looking for!”
Proto’s CEO Curtis Matlock said: “Proto is keen to partner with Roberto and the JLMB team as we expand our AI customer experience solutions across government and enterprises in the Philippines. Local partners are a key pathway to ensuring the inclusion and protection benefits of this technology reach citizens and customers from Metro Manila all the way to the rural provinces.”

Contact info

Website: www.proto.cx
Contact: Jennifer Dantoc, Asia Director
E-mail: jennifer@proto.cx

About us

JLMB Tech Ventures is an ICT systems integrator focused on developing technology infrastructure for retail and distribution, banking and finance, automotive and FMCG, and government organisations. From jumpstart to breakthrough, JLMB integrates devices and software solutions to drive stability, growth, and innovation for businesses and organisations at every stage of growth.

Proto is the leader for multilingual contact centre automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. Proto's novel deep-learning techniques and regulatory partnerships maximise customer experience, protection, and lifetime value.

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