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Gaming

Automate multilingual gaming player support

Operators embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs across emerging markets and increase player lifetime value.

30 day trial

No payment required

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As an online gaming company in expansion, we’re looking for customer support tech that can easily scale. The Proto solution fits into our business model perfectly and it’s really fun to build the technology together.
Andre Rodriguez
CEO, Goldblue AB

Protect VIP Players

Minimize reliance on new human agents to mitigate the risk of VIP player theft and revenue loss.

Reduce Agent Turnover

Relieve agents from mundane player support and increase their job satisfaction and retention.

Prevent Chat Hijacking

Ensure data security with a closed infrastructure that does not rely on legacy software.

Operators

24/7 x 365 player experience automation for the fastest growing online gaming markets

What is HermesAI™

Platforms

AICX integration for player acquisition, retention and reactivation across languages

How to partner?
ENABLED WITH
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Solving player support automation

Gaming operators struggle to automate multilingual support due to chatbots that underdeliver with English-based NLP. Proto has perfected a solution for 100% of the automation pipeline, better local language performance and higher ROI.

CALCULATE ROICALCULATE ROI

Automate beyond player support

Player support automation is just the first phase of Proto’s roadmap for the gaming sector. Repurpose support to proactively engage players and generate revenue.

Aquire New Players

Decrease cost per acquisition by automating the new player conversion process.

Retain Declining Players

Convert customer support into an automated sales tool to retain churning players.

Reactivate Churned Players

Reduce reliance on acquisition with automated and personalized engagement of lost players.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

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Return on investment

The AICX calculator is an estimate. Your actual results may differ.

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Return on investment

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get these results

Calculate your Online Gaming ROI

The AICX calculator is an estimate. Your actual results may differ.

Thanks for signing up! We'll be in touch.

Error. Did you enter your info correctly?

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Calculate your Online Gaming ROI

Projected net revenue increase

Contact center savings / year

Total bottom line improvement

Return on investment
in first year of AICX

Results based upon averaged customer data.
October 2, 2019
November 5, 2019
November 27, 2019
February 4, 2020
September 22, 2020
October 28, 2020
November 17, 2020

Have a chat with Nelli about AICX for player experience automation

Discover the power of AICX for your contact center