Why is AICX about inclusion in 2021?
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UNMIXING LANGUAGES
PROTECTING CONSUMERS
RECOGNIZING ENTITIES
INCLUDING EVERYONE
PARSING GRAMMAR
UNMIXING LANGUAGES

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AGREEPRIVACY POLICY

Travel

Automate traveller experience

Proto delivers clear and predictable automation costs for emerging markets, at a superior value to Western vendors.

Proto’s localized, NLP-enabled chatbots are allowing Dragonpass to extend its loyalty platform service across multiple channels, language markets and corporate partners at a time when we’re seeing a X% global growth increase.
Dario Cositore
Product Specialist

Fiscal Constraint


Control operational costs from expanding financial complaint volumes.

Include Everyone


Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis



Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Financial inclusion with automation

Financial institutions and supervisors struggle to meet financial inclusion objectives due to minimal consumer protection resources, scaling case volumes, and manual processes. Proto's AICX solution empowers financial ecosystems with inclusive consumer support channels and progressive automation of case handling and analysis, across all languages.

Case Study

Financial inclusion with automation

Financial institutions and supervisors struggle to meet financial inclusion objectives due to minimal consumer protection resources, scaling case volumes, and manual processes. Proto's AICX solution empowers financial ecosystems with inclusive consumer support channels and progressive automation of case handling and analysis, across all languages.

return on investment
Operator
The chatbot improves communication, reduces costs, and supports timely enhancement of policies and enforcement of supervisory actions.
Nestor Espenilla Jr.
Former Governor,
Central Bank of the Philippines
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Regulator
Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.
Yong Sook Wah
Manager of TipTop Project Group,
Petronas Dagangan Bhd
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Automate beyond consumer support

Consumer case management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the financial services ecosystem.

Establish the Market Standard

Innovate by example and encourage financial service providers to adopt similar customer-centric technology.

Promote Financial Literacy


Repurpose financial complaints channels to increase awareness of safe banking practices.

Increase Trust in the State


Establish a direct connection between the supervisory authority and financial consumers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Proto
WeChat
Messenger
LINE
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
MS Teams
Salesforce
Android SDK
iOS SDK
Viber
Proto
WeChat
Messenger
LINE
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
MS Teams
Salesforce
Android SDK
iOS SDK
Viber
Proto
WeChat
Messenger
LINE
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
MS Teams
Salesforce
Android SDK
iOS SDK
Viber
Proto
WeChat
Messenger
LINE
Instagram
Zalo
SMS
Telegram
Skype
WhatsApp
MS Teams
Salesforce
Android SDK
iOS SDK
Viber
DELIVERED WITH

Ask Proto about your AICX project

Book demo

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.