CX automation for iGaming
CX automation for iGaming
Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to scale global multilingual support and ensure responsible gaming.
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Gaming operators and regulators deploy Proto's AI Customer Experience (AICX) solution to scale global multilingual support and ensure responsible gaming.
With players from all over the world, Yolo needed to automate multilingual player support for over 600 chats per day. Proto's AI-enabled platform was the solution, with multilingual, humanlike responses for players in all the languages Yolo players speak including Japanese, English, Portuguese, Turkish.
Yolo integrated Proto with its player management system and deployed Proto on LINE, Telegram, Webchat, and other channels, freeing up live agents to focus on VIP support – and saving on contact centre costs. Best of all, many players prefer the rapid, no-wait support that Proto chatbots can provide over human agents, making the deployment a win-win for Yolo.
increase in contact centre efficiency
of player requests automated
decrease in labour costs
Save on player support costs with Proto’s multilingual CX automation
Watch our walkthrough for Proto's best features for iGaming clients
Automate over 60% of player queries, with branch logic for tailored player journeys.
Support players in 116 local languages for a global player experience.
Deploy on your player’s favourite communication channels at no additional cost.
Boost live agent support with seamless agent takeover, ticket routing, and more.
Segment players for personalised VIP service and custom leaderboards for players.
Get a free 14-day trial of Proto's chatbot to automate multilingual customer support. Book your trial here.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
