Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Contact centres compare Proto to tawk.to when upgrading from manual support to CX automation and artificial intelligence.Get started
Proto’s AI Customer Experience platform offers AI-enabled chat automation, while tawk.to relies on live agent support — which comes at an additional cost. Proto’s multilingual customer engagement solutions provide consistent, automated support at scale for governments and businesses with complex automation use-cases. Tawk.to is a good option for businesses with simpler, unilingual support requirements.
With the proLocal™ natural language processing engine, Proto chatbots understand 100+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi — while tawk.to’s widgets focus on common languages.
Proto's AI Customer Experience solutions can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels.
Proto's AICX platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI. Reach out to learn more about Proto's flexible prepaid pricing option.
Proto offers conversational automation pre-built with industry-specific dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.
Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.
Powered by the proLocal™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.
Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.
Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.
Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.