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Release notes

Product

Workflow co-pilot, priority chat assignment, and Voice API billing – July 2026

July brings a workflow co-pilot for building AI agents by chat, priority chat assignment, and dedicated Voice API billing, plus analytics and test chat improvements.

5 Aug 2026
Product

Inbox copilot, mediation mode, and CC on Inbox messages – June 2026

June introduces an Inbox copilot with a deeper mediation mode, a live agent activity timeline, and CC on Inbox messages, plus webchat domain whitelisting and several smaller improvements.

6 Jul 2026
Product

Full-screen webchat, AI agent redesign, and Inbox activity log – May 2026

May brings a new full-screen webchat deployment channel, a redesigned AI agent module, and a new activity log in the Inbox. The month also delivers fixes to email threading and chart readability in conversations.

4 Jun 2026
Product

Workflow versioning and database connectivity for AI agents - April 2026

April brings a major expansion of AI agent capabilities – from database connectivity and SQL-powered actions to dynamic chart generation and workflow versioning. Also delivering more webchat customization options.

7 May 2026
Product

Extended AI agent capabilities with new workflow actions - March 2026

March brings significant AI-powered additions to the platform – auto-categorisation of chats, AI analysis for tickets, new LLM processing action for AI agents, ticket escalation. team auto-assignment and more.

9 Apr 2026
Product

Local language API and voice improvements - February 2026

February expands voice capabilities across channels and external integrations, brings colour theming to Analytics, and delivers a broad set of filtering, billing, UI consistency, and reliability improvements across the platform.

6 Mar 2026
Product

AI analysis and improved visibility controls - January 2026

January introduces AI analysis – automated conversation summaries plus sentiment and emotion insights – alongside improved inbox visibility, more granular analytics access, and a set of export, filtering, and reliability updates.

6 Feb 2026
Product

CSAT analytics and extended local language support – December 2025

Adds Kinyarwanda and Oshiwambo VoiceAI support, AI agent switching on WhatsApp and Messenger, a redesigned CSAT analytics experience, plus export and reliability improvements.

9 Jan 2026
Product

Real-time insight and conversation language control – November 2025

This release improves live analytics visibility, multilingual control, and webchat integrations, alongside continued enhancements to people management, inbox usability, and analytics reliability.

5 Dec 2025
Product

Product improvements to support growing deployments – October 2025

We’ve introduced key improvements in multi-teamspace inbox management, chat and ticket analytics, and VoiceAI personalisation, alongside broader data control enhancements and platform stability fixes.

7 Nov 2025
Product

Refining quality, security, and usability – September 2025

Smarter AI agent handovers, full action edit history, adaptive response formats, and improved reliability – all designed to keep conversations smooth, secure, and natural.

10 Oct 2025
Product

Major updates across voice, inbox, and reporting – August 2025

We've introduced key improvements in AI assistant switching, agent availability, and enhanced training workflows, alongside various bug fixes.

5 Sept 2025
Product

New tools to manage and test AI assistants – July 2025

We've enhanced ticket filtering, inbox delivery visibility, training modules, as well as rolled out several bug fixes for improved platform performance.

1 Aug 2025
Product

Improving conversations and operational insight – May 2025

We've rolled out major updates to enhance your AI experience, including VoiceAI with ASR/TTS, live rep CSAT ratings, LLM prompt scripting, and more.

9 Jun 2025
Product

Platform enhancements for scale and control – April 2025

We’ve introduced new features to enhance your AI experience, including post-chat surveys, LivingMap integration, and more.

10 May 2025
Product

Smarter automation and workflow upgrades – March 2025

We've introduced powerful updates to enhance your AI experience, including AI reply ratings, People API, smarter assignments, new channels, and key bug fixes.

7 Apr 2025
Product

Strengthening reliability and performance – February 2025

We've made key product enhancements to elevate your AI experience, including comprehensive Analytics module, streamlined billing management system and more.

7 Mar 2025
Product

Product release: September 2024

Learn all about what's new in Proto's platform this month, including pre-chat forms, the ability to ban customers, automatic ticket creation, and more.

30 Sept 2024

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