Analytics
Track your CX metrics
Proto provides custom reports with actionable CSAT and AI insights.
Platform analytics
Track general support metrics to understand organisational performance.
AI performance metrics
Messaging metrics
Engagement metrics
Ticketing metrics
Live rep metrics
CSAT metrics
Channel metrics
Demographic metrics
Web scraping
Scrape websites, social media, and app stores to discover broad customer sentiment.
Correlations
Compare and match web scraped finding with livechats and tickets to discover market trends.
Users and Teams analytics
Monitor performance reporting for each individual user or team for the current month to date.