Anti-Scam Centre
Recover scammed funds in minutes
Proto's integrated scam reporting and recovery solution protects consumers from industrial-scale fraud.
South Africa
Winner of the G20 TechSprint's fraud and cyber risks competition
Faster payment systems enable the $1 trillion global scam problem. The G20 Presidency and the Bank for International Settlements Innovation Hub called for innovations to protect open finance. Among 165 global proposals, Proto and FNA submitted a combined reporting-to-recovery system.
Award
Proto and FNA received the award and recognition for its local AI agent and fraudulent fund tracing capability. The solution is the emerging backbone of Anti-Scam Centres that must intake scam reports and freeze funds within a critical 24 hour window before funds are withdrawn or move cross-border.
Philippines
Deploying AI agents in the Philippines for scam report triage
The Cybercrime Investigation and Coordinating Centre must rapidly route online scam reports to the responsible regulator. However, the manual call centre receives 700+ fraud reports per day and citizens still complain direct to law enforcement and banks missing the critical 24 hour recovery window.
Solution
Proto's AI agent was deployed by CICC to process unlimited scam reports 24/7. This AI agent functions in a network of Proto AI agents also deployed by the country's central bank and security & exchange commission to allow integration with fraudulent fund tracing, freezing, and recovery for victims.
Solving the $1 trillion problem starts with scam reporting
Awareness campaigns are only a partial solution for fighting industrial scams in low-to-middle income countries where fund recovery languishes at <1%. Discover the technology on the last line of defence for trust in the financial system.
Fund tracing
Rapid fund tracing and freezing
Instantly connect the scam report into the FNA fund tracing system to find and freeze victim money across mule accounts within the national financial system.
AI Agents
Deploy a network of AI agents
Overcome citizen awareness and access challenge with a network of interoperable AI agents across government agencies with overlapping mandates.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Chat has been transferred to consumer protection agent
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Inbox
Overcome case officer language barriers
Support investigators with with live translation of chats and tickets within scam reports.
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
AI Agents
Include elderly and disabled victims
Enable end-to-end reporting and updates with voice AI.
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Channels
Reach victims on their preferred messaging app
Expand the opportunity for scam reporting with WhatsApp and more.
Integrations
Integrate with existing contact systems
Connect the the AI agent into your complaint management system.
Consult an expert
Discover how Proto can engage and recover funds for scam victims.