You can downgrade your plan by raising a ticket with the Proto AICX Platform assistant.

No, any unused additional interactions expire at the end of the billing period.

Proto has a Starter plan that is free forever with specific features and up to 1,000 interactions per month. You can set up and use this plan in a few steps. Larger clients such as government agencies or enterprises who wish to try unlimited platform features before subscribing may be able to do so through discussion with your Proto contact.

The Proto AICX Platform plans are priced on the basis of the features within each plan and the included interaction volume. While each plan comes with its own interaction limit, you can opt to purchase additional interaction bundles if you find that you’re reaching the interaction limit in any month. Enterprise plans have custom pricing for more than 100,000 interactions.

Additional interactions remain available until the end of your current billing period. Unused interactions do not roll over to the next period.

No, you can start using the Proto AICX Platform without entering your credit card details. You will only be asked to provide your credit card details if you choose to upgrade to a paid plan.

Each plan comes with a specific number of live reps, AI assistants, tickets, people, channels, and languages. However, as long as utilised within the interaction limits, tickets and livechats are not limited.

If your payment method is removed or the transaction fails, all outbound interactions will stop. This means that the AI assistants will no longer respond and your representatives will not be able to send interactions to customers. However, inbound interactions from customers will be received, and you can resume messaging once the billing issue is resolved.

To cancel your Proto AICX platform subscription or delete your accounts, please reach out to your Proto assistant via the Platform Bot. If you are on a paid plan, your subscription will continue until the end of the current billing cycle.

Proto accepts credit card payments within the Proto AICX Platform. Alternative payment methods may be available for enterprise and government clients. https://meetings.hubspot.com/team-demo/30-mins for more information.

When you are 100 interactions away from the monthly limit, an additional interaction bundle will be applied automatically to ensure no disruption for your customers. You will be notified at 75% and 90% of your plan limit before the bundles start to apply.